Tata Docomo

14 Reviews

modi.utsav001 on Jun 26, 2012

Unnecessary balance deduction

My balance as on 26 June 2012 in morning was Rs. 8.44. But then all my balance got deducted. On asking Customer Care (named Harish) they told me that it was due to calls made by me. But I had not made any calls throughout the day.

On asking further he kept on saying the same and then disconnected the call.

13 Comments

Comments

Jan 19, 2012 by

varunk

Tata Docomo - Nallasopara(e), Thane, Maharashtra, India

My number is 8149657891. They have deducted my 35 rupees & they have blocked my customer service also.
These has been repeated by them several times. We don't activate any thing then also they deduct our balance.

If my balance is not refunded I will take a legal against Tata Docomo because now this is too much.

Regards,
Varun Mishra

Jan 20, 2012 by

Tata Docomo Customercare

Tata Docomo - Nallasopara(e), Thane, Maharashtra, India

Dear Mr. Varun Mishra,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Jun 26, 2012 by

modi.utsav001

I also activated my net in the morning which became useless for me as due to zero balance i was not able to use it.

(Balance of Rs. 8.44 is after deducting the net charges)

Jun 26, 2012 by

modi.utsav001

I have SMS pack activated in my phone of Rs. 43 in which i get 3000 messages. But then also 1 paisa for each message is being deducted from my balance.

Jun 27, 2012 by

Tata Docomo

Dear Modi,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO

Jun 27, 2012 by

modi.utsav001

Docomo...8604913660
modi.utsav001@gmail.com

Jun 28, 2012 by

Tata Docomo

Hi Modi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO

Jul 4, 2012 by

modi.utsav001

Its been a week but no action is yet taken...
My balance is deduction without any reason
Make it quick

Oct 27, 2012 by

Waseem Khan 08059