[Resolved]  Tata Docomo — Unnecessary Charges

Tata Docomo — unnecessary charge deduction

i m using gprs service in my nokia 5233.all lf goingon smoothly but on the24th of march 99 rs. Has been charged with my account without my information saying that .
Thanks for downloading JAVA GAME but i have not download any kind of java game.also calling on 198 cc executive did not satisfy me.
My contact no. [protected]

Tata Docomo — unnecessary charges

hii i m raj dharod and my sister's no is[protected] of tata docomo
they are charging money for anything
pls do take some action against them

My name is Viraj Kapadia and i have been using Tata Docomo No-[protected]
I had complained about unnecessary deduction of Rs 30 from my prepaid account about a month ago and still no action has been taken about it in any way or the other
So please tell me what to do...

this is what u commented last time also but nothing of the sort was done

Dear Sir,

My name is Ashwini Khandelwal and I am using tata docomo sim ,my no. is-[protected].I want to lodge complaint against tata docomo company that they are un-necessary deducting money from my balance. I have called customer care so many time and they assured me every time that now charges will not deducted, but again I am facing same problem this is really very irritating and frustrating for me.
I must say customer care executives are really very irresponsible.Because I am continuously complaining regarding deduction and they are not listening to me,therefore I have last option to lodge complain against them.Last Time I talked to customer care executive Ms. Gayatri and my complaint No. was PSG09207578.

I kindly request you to take action against them and compensate me.

Thanking You

Your's Faithfully

Ashwini Khandelwal

Tata Docomo — deduction of unnecessary charges

sir,
i am a customer of prepaid mobile service ([protected]) of tatadocomo. i have done a recharge for GPRS/ internet use on 2 aug 2011 with 95 rs despite having adequate data balance and validity period the company is deducting money on irregular basis from my main balance. i have contacted the customer care persons on several times sometimes they tell me there is activation of MOTD services on my phone so that is the cause of deduction when told for deactivation of this service once they informed within 4 hours it will be deactivated 5 days back but its not done again same problem. once they told it can only be deactivated from the user mobile only but all in vain. still the problem persisting. today when i contacted again they are again telling the same issues.
kindly do the needful.
waiting in anticipation.
yours sincerly
Dr.Anant Sheel chaudhary

Hi,

My name is Niketan Agrawal & my mobile no. is [protected], Tata Docomo has unnecessary charged Rs. 99+10 for Java Games downloading which I have not downloaded.

Following response I got when I tried reaching Tata Docomo:

1) When I called customer care & asked how to deactivate they told me to go in divein -> My account -> subscription when I checked there there was no active subscription.

2) When I contacted via email [protected]@tatadocomo, they keep telling that they have forwarded to the concern team from last one week & deducted again Rs. 10/- day before yesterday. Next time onwards I am unable to reach & I got the same unwanted reply. Tata Docomo is disconnecting the call when I have tried reaching you to they customer care executive.

I have all the mails which Tata Docomo has written to me, if you want I can forward that also.

Please look into this at the earliest.

Even after authorized complaint with no.344204, there is no such complain registered as per there customer care executive.

Thanks,
Niketan Agrawal
[protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Aman,

Kindly be informed that according to TRAI as per now You can send 20 messages per day and the recharged amount will not be refunded to You.

Thanks and Regards
Customer Care
Tata DOCOMO.