Tata Docomo

7 Reviews

kotardiaman on Aug 18, 2012

Unnecessary Charges

Sir, I have recharged my no +917828176763 service provider TATA DOCOMO with daily packs of mrp. rs.10 and which is valid for 7 days. on august 17 2012, that day i send the regular sms with charges of 1ps/sms. but from today. i.e. 18/08/2012, they are stopping me by only sending 5 sms a day but my msg voucher allows me this to send unlimited msg all the day only costing 1ps/sms. upon calling customer care, they say it is for security reason n for the next 15 days you are only allowed to send 5 msg per day. and while asking for the refund of the msg pack cost, they say no refund and saying you can go to any of the court to file case against it. This is totally a stealing of money from the customers..

Thanking You

Regards
Aman Jain

6 Comments

Comments

May 20, 2011 by

VIRAJK

Tata Docomo - Kandivali, Mumbai Suburban, Maharashtra, India

My name is Viraj Kapadia and i have been using Tata Docomo No-9029256739
I had complained about unnecessary deduction of Rs 30 from my prepaid account about a month ago and still no action has been taken about it in any way or the other
So please tell me what to do...

May 21, 2011 by

VIRAJK

Tata Docomo - Kandivali, Mumbai Suburban, Maharashtra, India

this is what u commented last time also but nothing of the sort was done

Jul 19, 2011 by

ankitasingh

Tata Docomo - Bangalore, Karnataka, India

Dear Sir,

My name is Ashwini Khandelwal and I am using tata docomo sim ,my no. is-7737400367.I want to lodge complaint against tata docomo company that they are un-necessary deducting money from my balance. I have called customer care so many time and they assured me every time that now charges will not deducted, but again I am facing same problem this is really very irritating and frustrating for me.
I must say customer care executives are really very irresponsible.Because I am continuously complaining regarding deduction and they are not listening to me,therefore I have last option to lodge complain against them.Last Time I talked to customer care executive Ms. Gayatri and my complaint No. was PSG09207578.

I kindly request you to take action against them and compensate me.

Thanking You

Your's Faithfully

Ashwini Khandelwal

Sep 6, 2011 by

niketan01

Tata Docomo - Bangalore, Karnataka, India

Hi,

My name is Niketan Agrawal & my mobile no. is 9964176640, Tata Docomo has unnecessary charged Rs. 99+10 for Java Games downloading which I have not downloaded.

Following response I got when I tried reaching Tata Docomo:

1) When I called customer care & asked how to deactivate they told me to go in divein -> My account -> subscription when I checked there there was no active subscription.

2) When I contacted via email listen@tatadocomo, they keep telling that they have forwarded to the concern team from last one week & deducted again Rs. 10/- day before yesterday. Next time onwards I am unable to reach & I got the same unwanted reply. Tata Docomo is disconnecting the call when I have tried reaching you to they customer care executive.

I have all the mails which Tata Docomo has written to me, if you want I can forward that also.

Please look into this at the earliest.

Even after authorized complaint with no.344204, there is no such complain registered as per there customer care executive.

Thanks,
Niketan Agrawal
9964176640

Aug 20, 2012 by

Tata Docomo

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Aug 29, 2012 by

Tata Docomo

Dear Aman,

Kindly be informed that according to TRAI as per now You can send 20 messages per day and the recharged amount will not be refunded to You.

Thanks and Regards
Customer Care
Tata DOCOMO.