[Resolved] Tata Docomo — unwanted subscription of IPL WAP

sneha444

from Mumbai, Maharashtra

Address:

Jharkhand

Dear Sir,
I want to complain against tata docomo for activating subscription to IPL WAP which I never asked for. Every time I call the customer care they deactivate it but it gets renewed again. I am fed up of this now. Till now I have called the customer care atleast 4-5 times. There is no permanent solution they can provide.They subscription is through a site called wap.indiatimes.com which I never visited.
My mobile no is [protected]. Please look into the matter soon.
Thank You!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sneha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

mohit1002

from Kharagpur, West Bengal

I have got the same problem with the customer care totally ignorant and I got the same reply from Tata DOCOMO 3-4 days ago but nothing has happened.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mohit,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sneha,

Please be informed that as per your request VAS service has been deactivated. And also be informed that you can call *191# and follow 6th option in order to deactivate any VAS services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO.