Tata Docomo — Worst service ever.. plan changed but same speed..

Address:

Bangalore, Karnataka

am using tata docomo from last few months.. the service is so pathetic that i cant even word it..
- internet goes down multiple times.
- speed goes too slow multiple times..
- My account link doesnt work..
- i asked to change my plan to 10Mbps.. got confirmation that they changed it from this billing cycle.... but the speed is still 2Mbps.. when i called 20 days back.. they registered complaint.. but no action or call back even after reminding 3 times..

- had a password issue sometime back.. ppl did not even know how their own website works.. tool 2 months to resolve.. i wrote emails to every single escalation mailer.. but folks were just useless..

- even now.. my plan (as they say is changed) is 10 mbps.. and i get 2 mbps... :( ..

I have written a warning to them saying that i will not pay my bill according to new bill.. but am sure it will fall to deaf years and bill will be according to new plan.. if thats the case.. i will close the connection and live on my airtel 3G instead ..

worst connection.. take anything.. but tata ..