[Resolved]  Tata Docomo — Wrong information from customer care

Airtel — Wrong Information processing

The services provided by airtel is absolutely a headache. There was a message in my inbox claimingh that all the tariff rate of STD calls have been droped down to Rs 1.5/-. But in Friendz card the scheme is not applicable this is not mentioned. Why the hell do u send messages when the scheme is not applicable? After making a STD call I found that my Rs 149 has simply drowmned away i.e. tariff of Rs 3.4 is active to me.
Why do you outsource a wrong information? On contacting customer care they say you will have to check by yourself. Moreover the range of airtel is so weak that hardly a message is reached even when cell is out of coverage area.

-Prasanth

Tata Docomo — Customer care of tata Docomo

I am using tata docomo from 3 months. once my brother called me and he said he lost his mobile and asked me to call tata docomo customer care and he asked me to block his no. which he lost (to avoid misuse of his no.) So, then i called customer care and informed the situation. But the customer care guy he blocked my no. That guy don't have common sense, as if we lose the mobile how come we can call from that no. only.....? Now to unblock i have to resubmit the id proof which i gave and i have to pay 75/- for unblocked. Then again i called customer care and said about the problem happened by the customer care executive. This is really bad about this customer care ! I have to see what will go on next but still my no. is blocked.

I was recharge wrongly the number [protected] on 10.10.2009 at 9.52 pm.But Imy mobile number is [protected]. and my complain number is 795858.please take the action quickly as soon as possible

My mob no.[protected] last 3 month i have used this number .but after one month before my phone got stuck while using the docomo sim .but perfectly work for all other network .i just enquiry with a phone service station they told the problem is for sim.I was complaint to the chennai customer care executieves about this problem but there is no proper response.again and again i was complained then they told their is no authorised outlets for DOCOMO in Chennai.They gave a shop number but that number never responding plz kindly do something for changing my sim with the same number

my friend number starts with 80XXXXXXXX, he stays in pune, when i tried to call him using any operator i am not able to reach him. kindly instruct me how to dial that number. thanking you
venkatesh.[protected]

NETWORK PROBLEM

1000% agree, if i hve a chance to unroot AIRTEL from this universe i would love to do that as i am using 5 airtel's number and i know the pain specially customer care ...Any way thanx to portability ...which slowly i am going to idea or vodaphone???????

To,
Tata Teleservices (Mah) Ltd
Al Aqmar Building, Behind Kala Niketan, Opp. Sancheti Hospital, Ganesh
Khind Road, Shivaji Nagar, Pune ¿ 411005

Sub - Settlement of my lost balance.

Dear Sir,
This is to inform you that i was sent the request for porting of my tatadocomo no. [protected] into airtel on[protected], as per the schedule of porting, the number should be ported within 7 days from request date but it not happend then i was called on 121 at[protected] and talked with your executive. As discussed, He told me that due to your documents was still not received as your porting request has been cancelled and you will have to send request & submit the documents again for further process. After that, I believed that the porting request has been surely cancelled & decided to recharged my tatadocomo number & i have recharged with 100 rs at 9.40 pm near about by using internet banking and at that time i have had 90 rs. balance but at 10.30pm on[protected], my number was gone into porting process. After that, in midnight, my tatadocomo number is changed into Airtel & when i checked my balance then i had lost my previous balance.

All this happened, because of the wrong information of your tatadocomo
executive.

Now, I want to settlement of my previous balance. Please refund my
lost balance and add this current balance at earliest.

Regards
Amit K. Nema
Ph: +91-[protected]
Nagpur- 440022 (M.S.)
email: nema.[protected]@gmail.com

Dear Sir,
This is to inform you that i was sent the request for porting of my tatadocomo no. [protected] into airtel on[protected], as per the schedule of porting, the number should be ported within 7 days from request date but it not happend then i was called on 121 at[protected] and talked with your executive. As discussed, He told me that due to your documents was still not received as your porting request has been cancelled and you will have to send request & submit the documents again for further process. After that, I believed that the porting request has been surely cancelled & decided to recharged my tatadocomo number & i have recharged with 100 rs at 9.40 pm near about by using internet banking and at that time i have had 90 rs. balance but at 10.30pm on[protected], my number was gone into porting process. After that, in midnight, my tatadocomo number is changed into Airtel & when i checked my balance then i had lost my previous balance.

All this happened, because of the wrong information of your tatadocomo
executive.

Now, I want to settlement of my previous balance. Please refund my
lost balance and add this current balance at earliest.

Regards
Amit K. Nema
Ph: +91-[protected]
Nagpur- 440022 (M.S.)
email: nema.[protected]@gmail.com

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Nema,

As discussed over the call, we would like to inform you that balance is not transferable in MNP and al the unused balance will be lapsed as you have ported out to from Tata Docomo.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.