[Resolved]  Tata Housing (Ahmedabad) — employee behavior

Address:

Ahmedabad, Gujarat

To,
Non executive Chairman,
Krishna Kumar,
Mumbai.

Respected Sir,

Subject:- Complaint against employee attitude and providing inaccurate information to mislead customers.


I am here to complain regarding incident happened yesterday, at your site " NEW HAVEN ". It is not sad but worst to write such a email to you regarding aforesaid subject. I am representing my father(Senior citizen) in this email.First of all, I guide you to whole scenario.

1). We arrived your site at 12:00 pm(approx.) , get details.
IMPORTANT POINTS:- Sales Executive[ nehal ] informed us to about master plan, Payment Procedure, allotment system etc.

2). Then from available house or plan, we give our preference(building number 35, block number 5 or 6 ,Ground floor).

3). Nehal check availability of our desired house and informed us that he can manage to hold our preference house until 6:00 pm.

3). Sales executive told us to bring a cheque in respect to token money.

4). We give our number to Mr.Nehal as we are living 20 kms.(approx.) away, from the site. IT IS HIS DUTY ATLEAST TO UPDATE IF ANY CHANGES OCCURRED.

5). We arrived at the site once again with cheque as guided.

6). We sign the cheque in front of Mr. Nehal(sales representative).

7). Just after he informed that our selected or desired house are being token by someone else, as he(Mr.Nehal) call Ms./Mrs. Sheetal (Team Lead) about allocating a house.[Contact number of Sheetal:- [protected]]

8). Then my father request Mr. Nehal to allow them to do conversation with Ms./Mrs. Sheetal.


Now, Ms/Mrs. Sheetal gave us three different reasons in three three different conversation.

1). Customer gave cheque Before us.
2). Salesman bring cheque.
3). Cheque given at 3:45 pm, after the cheque given to nehal by my father.



After let you aware with whole scenario, our complaints are as follows:

1). Coordination with Team Lead and Sales team is not good or upto the mark of TATA and ARVIND groups.
2). Sheetal give excuse of busy work load she is going through(it is not concern of customer at any point and in any country).
3). Sheetal used three different reasons in three different conversations, which is totally not forgettible by my father.
4). If your company had more than one point of Sale why Customers is not been informed by your employees regading the same at first glance.
5). Why Mr. Nehal not informed us constantly about the status of house(in concern with token).


My father(Ramabhai Malabhai Parmar), former State bank of India employee and Senior citizen, is connected with ARVIND groups for 28 years. Before being a part of State bank of India, Mr. Ramabhai Malabhai Parmar is employee of State bank of Saurashtra, which had Naroda branch just besides of ARVIND Textile mill. My father is 28 year old customer of ARVIND group and had good trust on ARVIND group.

But after this incidence he is totally disappointed. He still believes in ARVIND group and their work flow. That's why we are keep looking for your next building schemes. So, Kindly go through our complaints and let us know about your actions against those employees.

Our details to contact us is as per below:

Ramabhai Malabhai Parmar
[protected],[protected]

Your faithfully,
Chandresh Parmar,
Ahmedabad.