[Resolved]  Tata Indica Vista — Repeated power/speed drop; accident by Fortune Cars personnel during roadtest

From: "ramesh narasimhan" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: <s.[protected]@tatamotors.com>


Subject: Re: RE: Fw: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss of speed


Date: Tue, 14 Apr 2009 09:21:16 IST
Cc: <debasis.[protected]@tatamotors.com>, <[protected]@tatamotors.com>, <rajiv.[protected]@tatamotors.com>, <[protected]@tatamotors.com>, <ravi.[protected]@tatamotors.com>, <[protected]@tata.com>, <shanmugasundaram.[protected]@tatamotors.com>, <girish.[protected]@tatamotors.com>, <[protected]@tatamotors.com>, <rakesh.[protected]@tatamotors.com>, <karun.[protected]@tatamotors.com>, <komal.[protected]@tatamotors.com>, <ishan.[protected]@tatamotors.com>


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Dear Mr. S M Ansari,

Yes, Ishan Bhatt has interacted with me after the car was given for attending the speed drop problem and I have noted his mails even after the accident which are anyway a part of this message earlier too which I have mailed to all concerned. Thanks for refreshing everyone and please do note as below:

1. My trust in the TATA Brand value
2. The repeated car problem/ visits to the dealer workshop
3. The impact of the accident
4. The severe damage to the vehicle
5. The mental agony and distress on seeing the new vehicle in its
damaged condition - a wreck as it is.
6. I do very seriously have apprehension as to how such a severely
damaged vehicle (frontal collision) could get back its alignment/
originality. The repaired vehicle would only give more visits to
the workshop and be more of a mental agony and repeating myself as
in the below mail that this car would anyway have lost its resale
value too.
7. Being an automobile enthusiast myself and having worked hands on I
do understand that the car can never be as an original new. Else
TATA or any auto manufacturer would not need to put up a plant
with its hundreds of jigs, fixtures and co-ordinate machines.
8. So I would suggest that you note the above and immediately
recommend the concerned to replace the damaged car with a new one.

Regards,
N Ramesh

cc: Respected senior officals of TATA Management
: Managing Director Tata Motors Mr. Ravi Kant
: Chairman TATA Group Mr.Ratan Tata



On Mon, 13 Apr 2009 17:22:12 +0530 wrote
>Dear Sir
>
>
>
>This has further reference to your below. We regret for the
>inconvenience caused to you.
>
>
>
>However Mr. Ishan Bhatt (TML - Customer Support Manager) has already
>spoken to you and a mail has been sent to you (copy is attached
>herewith). We request you to not to have any apprehension about quality
>of work being carried out on your car. We assure you that the car will
>be returned to you after necessary repair work in Original Factory
>finish condition.
>
>
>
>Please feel free to contact Mr. Ishan Bhatt or the writer for any
>further support required.
>
>
>
>SADIQUE M ANSARI
>
>Regional Customer Care Manager (West)
>
>Passenger Car Division
>
>[protected]
>
>________________________________
>
>From: ramesh narasimhan [mailto:[protected]@rediffmail.com]
>Sent: None
>To: [protected]@tatamotors.com; DESHPANDE GIRISH C [ Divisional Manager
>(Customer Support), Mumbai PCBU, Mumbai ] ;SHANMUGASUNDARAM P [
>Divisional Manager(PC Customer Support), Mumbai PCBU, New Delhi-RO ]
>Cc: RAY DEBASIS [ Head (Corporate Communications), Mumbai Corporate,
>Mumbai ] ;BALACHANDRAN (Ms) SAVITHA [ Head (Investor Relations),
>Mumbai Corporate, Mumbai ] ;rajiv.[protected]@tatamotors.com; Ravi Kant [
>Managing Director ( Tata Motors )]; ravi.[protected]@tatamotors.com;
>[protected]@tata.com
>Subject: Fw: Fw: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss
>of speed
>
>
>
>
>
>On Mon, 13 Apr 2009 14:15:52 +0530 wrote
>>Dear Sirs/ Madam,
>>
>>I have the following to say;
>>1. I have trusted the TATA brand and went for the new Indica Vista
>despite the problems faced with the earlier Indica, your
>> organisation being of very good repute and a vast history as
>> leader in Indian Industry.
>>2. The vehicle I have purchased from your dealer Fortune Cars, Nerul,
>> Navi Mumbai is @4 months old.(regn. MHO6 AS 2643)
>>3. Denting repairs were carried out to attend left rear noise by the
>> first servicing.
>>4. Subsequently the vehicle developed sudden power/speed drop (very
>> dangerous to me and my family)which the dealer attended by
>> replacement of intercooler.
>>5. The power/speed drop recurred again and I had lost total
>> confidence to drive the vehicle and handed it over to the dealer
>> on 06/04/09.
>>6. The problem identified this time was the turbocharger and the
>> same was replaced and taken for a road test on 11/04/09 by the
>> dealers diagnosis expert Mr. Umed along with their G.M Mr. Mahesh
>> Hatti and TATA MOTORS CRO Mr. Ishan Bhatt.
>>7 An accident occured during the road test when the vehicle hit a
>> family of 3 including husband( with helmet), wife and their
>> 6 yr.old son. All of them are hospitalised at MGM hospital, CBD,
>> Navi Mumbai. The man suffered serious head injuries despite
>> wearing helmet and also leg injury, the lady with 3 broken ribs,
>> back neck injury and left leg fracture, the son with face
>> injuries narrowly escaped eye injury by a fraction.
>>8 The impact has severly damaged my car which can be seen in the
>> snaps attached. This being my first new vehicle and then being
>> only 4 months old has severely hurt me and my family.
>>9 As per your CRO the vehicle will be repaired at the dealer
>> workshop but I seriously doubt that the vehicle would be anywhere
>> close to being the new car I had purchased. The vehicle would lose
>> its originality of alignment(as factory built) and being an
>> accident vehicle would lose its resale value also. The car could
>> never be the new one and all repairs would only be cosmetic.
>>10 Given the serious damage to the car I would request and appeal
>> for a replacement with a new car. To buy and own a new car is a
>> lifetime dream for a middleclass family with a lot of personal
>> savings utilised for the car and to see it its damaged condition
>> within a few months o[censored]sage is a disheartening setback
>> and very depressing.
>>11 I once again request you to consider my case and provide me with
>> a new car in lieu of the damaged car.
>>
>>Regards,
>>N Ramesh
>>(M)[protected]
>>
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "ramesh narasimhan" [protected]@rediffmail.com
>>To: [protected]@sify.com
>>Cc: [protected]@vsnl.com
>>Subject: Fw: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss of
>speedTo
>>The Managing Director,
>>Fortune Cars Pvt. Ltd
>>
>>Sir,
>>I have recently purchase Tata Indica Vista Aqua MH06 AS 2643 from your
>dealership at Nerul, Navi Mumbai about 4 months back. The car had
>developed problems by the first service such as noise from rear left
>side which was repaired by denting in your bodyshop.
>>Subsequently the vehicle had developed problem of power/ speed loss
>when driving which was very dangerous to me and my family who use this
>car. The same was attended by your workshop with replacement of
>intercooler
>>The power/ speed loss recurred and the vehicle was once again given to
>be attended in your workshop on 06/04/09.The trouble identified this
>time was the turbocharger. The same was replaced in your workshop and
>the vehicle taken for a road test on 11/04/09 evening by Mr. Umed Bisht,
>diagnosis expert along with your G.M Mr. Mahesh Hatti and Mr. Ishan
>Bhatt, CRO - Tata Motors.
>>During roadtest the vehicle suffered an accident when it hit a family
>of 3 travelling on a Scooty which included a boy of 6 yrs. age. The
>impact was severe leading to the man on the scooty with a helmet
>suffering head and leg injury, the lady with 3 broken ribs, back neck
>injury and left leg fracture. The 6 yr. old boy suffered injuries to his
>face and nearly escaped injuring his eyes. All 3 are admitted to MGM
>hospital at CBD, Navi Mumbai.
>>My vehicle has also suffered severe damage and is presently at CBD
>police station. Needless to say the vehicle is in very bad shape and
>nowhere the new vehicle purchased by me 4 months back. The impact would
>no doubt have disturbed the original vehicle alignment and any repairs
>can never bring back the originality of the vehicle and would only be
>cosmetic in nature.
>>As the vehicle is just 4 months old I appeal to your good sense to
>provide me a new vehicle as replacement in lieu of this damaged car.
>>Please treat this request with a compassionate view and treat the same
>on priority.
>>
>>Regards,
>>N Ramesh
>>
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "ramesh narasimhan" [protected]@rediffmail.com
>>To: ishan.[protected]@tatamotors.com
>>Cc: [protected]@tatamotors.com, s.[protected]@tatamotors.com
>>Subject: Re: RE: Re: RE: Indica Vista repeated complaint - loss of
>speed
>>Dear Ishan,
>>
>>Please arrange to provide me with a copy of the FIR immediately. Also
>take necessary steps to ensure that I am not inconvenienced due to the
>procedural matters w.r.t the accident formalities.
>>
>>Regards,
>>N Ramesh
>>
>>From: | Add to Address book |
>>
>>
>> To:,
>> Date: Mon, 13 Apr 2009 10:31:08 IST
>> Cc:
>>
>>
>> Subject: RE: Re: RE: Indica Vista repeated complaint - loss of
>speed
>>
>>
>>On Mon, 13 Apr 2009 10:31:08 +0530 wrote
>>>Dear Sir,
>>>
>>>
>>>
>>>As per our telephonic conversation day before yesterday as well as
>>>yesterday regarding your vehicle which met with an accident during
>road
>>>test. Sir at the outset we apologize for the same, but accident is a
>>>very unfortunate thing to happen to anyone and is out of anyone's
>>>control at the same time. I have already informed you over the phone
>>>that all the repair work will be carried out in our workshop and will
>be
>>>taken care by the dealership.
>>>
>>>
>>>
>>>Also till the time the repair work goes on as I had informed you
>earlier
>>>we would provide you with a loaner car at the earliest. Till then I
>>>would hereby request you to kindly bear with us. The work on your
>>>vehicle will be done on priority as promised to you.
>>>
>>>
>>>
>>>Thanks & Regards,
>>>
>>>Ishan Bhatt
>>
>>
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "ramesh narasimhan" [protected]@rediffmail.com
>>To: [protected]@tatamotors.com
>>Cc: ishan.[protected]@tatamotors.com
>>Subject: Fw: Fw: Re: RE: Indica Vista repeated complaint - loss of
>speed
>>Dear Sir/ Madam,
>>
>>Further to the below mails, wherin mentioned the accident suffered
>during road test of my vehicle on 11/04/09 by Fortune cars DTE in
>presence of Tata Motors customer support executive Ishan Bhatt and G.M
>Fortune cars Mr. Mahesh Hatti, please note that the condition of my
>vehicle at the police station has been noted and it is very severely
>damaged, a few external snaps of which are attached here. The internal
>damage can be ascertained only after close inspection. As such the body
>alignment of my car would never be the same as the original due to the
>severity of the impact. And herwith I once again request to replace my
>vehicle (@4 months old) with a new one.
>>Snaps of the damaged two wheeler on which a family of 3 was riding
>including the man, his wife and their 6 yr old son all of whom are
>admitted for serious injury. The man has head and leg injury (wearing
>helmet); the wife with 3 broken ribs, head injury and left leg fracture;
>the child has face injury and escaped injuries to his eyes by a
>fraction. Please ensure good care for the family.
>>
>>My vehicle which is about 4 mths old will never be the same new vehicle
>purchased and all efforts would only result in a cosmetic surgery.
>Please take this up on priority.
>>
>>Regards,
>>N Ramesh
>>
>>
>>
>>
>>
>>: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "ramesh narasimhan" [protected]@rediffmail.com
>>To: [protected]@tatamotors.com, ishan.[protected]@tatamotors.com
>>Subject: Fw: Re: RE: Indica Vista repeated complaint - loss of speed
>>Dear All,
>>
>>Based on the discussion with Tata Motors customer support engineer
>Mr.Ishan Bhatt today evening; that the vehicle has had a major accident
>(during road test of my vehicle) involving 3 people on a motorbike
>leading to serious damage to my vehicle besides serious injuries to the
>motorbike riders, please take immediate action to replace the vehicle
>immediately i.e give me a new vehicle in lieu of my damaged vehicle. As
>per information received my vehicle is at the CBD police station. Please
>note that I have recently purchased this vehicle about 4 months back
>from Fortune Motors, Nerul, Navi Mumbai.
>>
>>Please replace the vehicle with a new one immediately.
>>
>>Regards,
>>N Ramesh
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "ramesh narasimhan" [protected]@rediffmail.com
>>To: [protected]@tatamotors.com
>>Cc: ishan.[protected]@tatamotors.com
>>Subject: Re: RE: Indica Vista repeated complaint - loss of speed
>>
>>Dear All,
>>
>>Please update me on the status (root cause), line of action and delivery
>date for my vehicle.
>>
>>Regards,
>>N Ramesh
>>[protected]
>>
>>
>>On Wed, 08 Apr 2009 [protected]@tatamotors.com wrote :
>>>Kind Attn.:- Mr. N Ramesh
>>>
>>>
>>>
>>>Thank you for writing to us.
>>>
>>>
>>>
>>>We have noted the contents of your email dated 07.04.09. At the
>outset,
>>>we regret the inconvenience caused to you.
>>>
>>>
>>>
>>>With a copy of this email, we are intimating our Regional Office,
>Mumbai
>>>to provide you all necessary support and get the issues resolved at
>the
>>>earliest.
>>>
>>>
>>>
>>>In case of any further assistance and action plan regarding your
>>>grievances, please feel free to contact Mr. Ishan Bhatt Customer
>Support
>>>Manager on [protected].
>>>
>>>
>>>
>>>Assuring you of our best services
>>>
>>>
>>>
>>>Thanking you
>>>
>>>For Tata Motors
>>>
>>>
>>>
>>>Customer Care Team
>>>
>>>Mumbai
>>>
>>>
>>>
>>>________________________________
>>>
>>> From: ramesh narasimhan [mailto:[protected]@rediffmail.com]
>>>Sent: Tuesday, April 07, 2009 13:28
>>>To: CUSTOMERCARE ( TML )
>>>Cc: [protected]@tatamotors.com; [protected]@tatamotors.com
>>>Subject: Indica Vista repeated complaint - loss of speed
>>>
>>>
>>>
>>>Dear Sir/ Madam,
>>>
>>>I have purchase Tata Motors car Indica Vista Aqua from Fortune Motors,
>>>Navi Mumbai in Nov'08 and have faced a few problems with the vehicle
>the
>>>major one being as below. I have already registered a complaint the no
>>>being[protected].
>>>
>>>The vehicle when in motion suddenly loses speed and after a minute or
>>>more again retains speed. This happens at any moment and very
>dangerous
>>>to life . This complaint was last attended by Fortune Motors, Nerul,
>>>Navi Mumbai( intercooler oil found and intercooler replaced)and the
>car
>>>has once again developed the same problem and has been given again to
>>>them to resolve the problem.
>>>I have now lost confidence to drive the car as this could directly
>>>result in loss of life to me and my family.
>>>Please treat this on priority.
>>>
>>>Regards,
>>>N Ramesh
>>>
>>>
>>>
>>>
>>>signatureline.[protected]@Middle?>
>>>
>>>
>>>
>>
>>
>>
>>
>>
>
>
> >signatureline.[protected]@Middle?>
>
>
>
>Dear Sir,
>
>
>
>As per our telephonic conversation day before yesterday as well as
>yesterday regarding your vehicle which met with an accident during road
>test. Sir at the outset we apologize for the same, but accident is a
>very unfortunate thing to happen to anyone and is out of anyone's
>control at the same time. I have already informed you over the phone
>that all the repair work will be carried out in our workshop and will be
>taken care by the dealership.
>
>
>
>Also till the time the repair work goes on as I had informed you earlier
>we would provide you with a loaner car at the earliest. Till then I
>would hereby request you to kindly bear with us. The work on your
>vehicle will be done on priority as promised to you.
>
>
>
>Thanks & Regards,
>
>Ishan Bhatt
>
>
>
>
>
> _____
>
>From: ramesh narasimhan [mailto:[protected]@rediffmail.com]
>Sent: Saturday, April 11, 2009 10:14 PM
>To: CUSTOMERCARE ( TML ); BHATT ISHAN C [ Asst Manager (Customer
>Support), Mumbai PCBU, Mumbai ]
>Subject: Fw: Re: RE: Indica Vista repeated complaint - loss of speed
>
>
>
>Dear All,
>
>Based on the discussion with Tata Motors customer support engineer
>Mr.Ishan Bhatt today evening; that the vehicle has had a major accident
>(during road test of my vehicle) involving 3 people on a motorbike
>leading to serious damage to my vehicle besides serious injuries to the
>motorbike riders, please take immediate action to replace the vehicle
>immediately i.e give me a new vehicle in lieu of my damaged vehicle. As
>per information received my vehicle is at the CBD police station. Please
>note that I have recently purchased this vehicle about 4 months back
>from Fortune Motors, Nerul, Navi Mumbai.
>
>Please replace the vehicle with a new one immediately.
>
>Regards,
>N Ramesh
>
>Note: Forwarded message attached
>
>-- Original Message --
>
>From: "ramesh narasimhan" [protected]@rediffmail.com
>To: [protected]@tatamotors.com
>Cc: ishan.[protected]@tatamotors.com
>Subject: Re: RE: Indica Vista repeated complaint - loss of speed
>
>
>
> >signatureline.[protected]@Middle?>
>
>
>
>