Tata Indicom Broadband

3 Reviews

Pratibha Sharma

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Horrible Service Tata Indicom Broadband

I have taken the connection on 23rd March, 09 in Pimpri-17 area by paying Rs.5500/- as advance rental for 4 months. After 8 days the internet has stopped working. I have made several complains by calling their call centre each time they say that max within 8 hours the problem will be resloved. Initially they said their server is down next time when I called the local engineer he said there is no permission to lay cable at my place so the cable is cut down.They never checked this before giving the connection, and now they are neither ready to give service nor refund my money back. Today is the 6th day still the issue persist and still they say that they are working on it and the problem will resolved in 8 hours. Never go for Tata Indicom Broadband Internet it is sincre suggestion. They survive on our hard earned money, it would be better if you give your valuable money to a begger rather than wasting in this way. Now when I call the local service engineer from Tata he says "Madam aaj ke baad mujhe call Mat Karo", N the guy who sold this connection who took the payment now does not attend my call. They should be screwed immediately. Never Ever think of taking Tata Indicom Broadband in Pimpri.

2 Comments

Comments

Paul Martez

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You are right, Pratibha Sharma. But, internet thro' Tata Indicom CDMA technology card is very good in PCMC area.
Bandwidth - Roundabout 200 kbps
Connectivity - Very good
Rent - 800 rupees/month
Download limit - Unlimited

Dr Jayaraman

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Totally agree with the person who had such horrible experience with Tata indicom. My experience in Coimbatore, Tamilnadu, is almost identical.

1. Over 90% of the time I don't get internet service. Technical support is totally inadequate, nobody
has a clue why the server is down. Nothing gets done in spite of several phone calls. They don't
keep the equipment in working order, and wait till customers like us call and complain that there
is no internet. This is totally unacceptable.

2. Customer care (the 1-800 number) too has inordinate wait time, and just hangs up on me
saying "call later". This is unacceptable. Even now, the internet service has been down
for more than 4 days. Nothing is being done. I have been calling everyday, when I finally get
through to a customer service "executive" all I get is some platitudes. They also tell me that
i will receive credit for all the days when I had no service, but this is a lie --- see point 5 below.

3. In spite of escalating to Nodal officer for Tamilnadu region (several times), there has been no
response. This is ridiculous. What has Tata come to? I plan to publicize my frustrations all over
various internet fora, and warn the public not to sign up for Tata indicom.

4. Towards the end of March 09, I signed up for Tata's broadband DSL internet service, and paid in full
for 4 months. More than Rs 5500. I was explicitly told by the salesperson (DineshBabu, Coimbatore)
that there would be no charges. Still I was sent pro-rated charges for march, and additional extra
charges on each subsequent bill.

5. Finally, in spite of being told by customer service that I would receive credit for all the days when I had no service
this has NOT happened. Just to quote one instance, I had no service from April 6 till 23rd. But, lo and behold, the
April bill shows no refund. In addition to providing lousy service, Tata have also taken to outright lying. I am stunned at Tata's audacity. This is causing irreparable harm to their valuable brand name.

I plan to register complaints with consumer protection groups, write letters to the editor in all major newspapers,
and also widely publicize on the internet.