Tata Indicom Broadband — Bad service

Tata Indicom Broadband — Horrible Customer Service

There seems to be a trend where after a couple of months of very good service, tata indicom broadband starts sucking like no other provider. Every other day there is a problem and need to make a phone call to have your connection up and where they claim a 24 hour turn around time. Sure, after 24 hours, your internet will be working, only to be down again in a few hours. I called up the customer care and wanted to speak with someone higher up, so a so-called senior 'Sandeep' comes on line and all he can say is, i understand, i understand, i understand, i understand and blah blah blah. I told him how I had been told in the past that I could claim a refund in a prepaid connection and he completely refused the same. Shocking was how complacently he said, you can claim a refund but we can't give you one. So my simple question was, if I need to cancel a connection because you aren't able to provide the service, why should I pay for it? And all he did was evade the question with, it's a high priority complaint and some more blah blah blah. When I was adamant on receiving an answer for my specific question and said I wouldn't listen to anything else but a straight logical answer to my question, he disconnected the line! I was really appalled. The very next minute, I called back and some Geetanshi picked up the phone and said Sandeep isn't available. I told her that's impossible because he was on the phone with me a minute back and technically he didn't even finish the call but she puts me on hold some 3 times and repeats the same thing. So, I ask her for his full name and she says, I don't know anything about him. Every time I asked her if I can file a complaint against him, she put me on hold and came back and changed the topic. I finally had to write to the Nodal officer about this amazing level of service.

Me too have horrible experiance of Tata Indicom Customer Care Service. There is almost no service on the name of service.. I Project is ruining the name of Tata on which country trust blindly.

Either my internet connection perishes in the mid way or very low bandwidth or no connectivity at all ... most of the time there is no connectivity and i have to visit to cafe..

Monthly recharge is total waste and i am trapped now..

Looking forward to change the provider...

By far the most pathetic customer service I have ever faced and I have faced quite a few and in my college days been part of one. They cannot provide any decent resolution or answer any query. Interestingly if the link light is down they will only fix you connection if your account is active irrespective of the fact that you will end up wasting your internet time to get it fixed. It has been a constant problem that I have faced to explain to them to fix the line before I would recharge.