I am facing the same issue.......TATA INDICOM is a cheater company and I am going ahead to sue them.....I purchased the data card with Rs.325/- plan and in my first bill for 11 days, I am charged Rs.800/-. They are charging rent as well as the usage.
PLEASE DO NOT GET ANY DATA CONNECTION FROM TATA INDICOM AND SOON THEY WILL HAVE TO FACE THE CONSUMER CHARGES.
I am currently having a harrowing time with Tata Indicom broadband Wimax services.Someone accessed my password and started using my internet services.I complained to Tata customer care as there was very high usage.They said it was not possible but when I repeatedly urged them, hey checked the IP addresses and informed me that it was from some other IP and asked me to change password.since I have usage limit of 5k MB, they informed that whatever excess usage will be reversed at comin bill.
To my surprise when there was a bill of 2800 this month, they tell me that it was all a mistake and all usage is mine,
and imagine the nodal officer even sent me a usage detail in which he alterd the IP add.(m sure since m definite i did not use my internet at specified times).It is actually a big cover up from high up Tata people so that they do nt face loss.
I requested termination of connection which they promptly did.did not even ask why as is the norm.Now iv sent mail to their appeal officer and theres no acknowldgement since last two days.
good news is i hav bought an airtel connection nd now I plan to fight it out wid thm for long time!
I had taken a broadband post-paid connection from Tata Indicom this month. I had completed the formalities and given a cheque for installation and security deposit on 6th November. Then I got the installation done on 8th November. This is a Infinity 384 plan with 384kbps speed and unlimited usage at a rental of Rs 1000 per month.
Now, I received my first bill on 18th November where they have also charged me the rental for the next month. When I called to confirm why this has been done, they say that this is what they do with every customer. I told them that I was never made aware of this before but they are not ready to listen to me and just say that I need to make this payment.
I have also spoken at their Nodal office. I was not able to get through to the nodal officer but the lady who picked up the phone said that I need to pay this amount, no questions asked.
I have received a call from someone called Mukhtar from the Tata Indicom Hyderabad office on Friday, 20th November, 2009. He had confirmed that he will get someone from the senior management to call me and resolve the issue. But still, nothing has been done and the bill due date is 26th November.
These people are pathetic. Till date, nothing has been done and my complaint has not been progressed. I called up the nodal office to check the status of my complaint but they told me that they have not received any such complaint.So, finally, I have sent them an email for termination of my services. Hope to get the security amount back.
amittheaceTATA Indicom - Mumbai, Andheri East, Mumbai Suburban, Maharashtra, India
UNETHICAL BILLING - TATA Indicom
I was using Tata Indicom Internet DSL Connection with 256 KBPS Speed. The scheme was for 8 pm to 8 am unlimited Download and if I use the same during the day time, then 40 paise per mb download charges were there.
Suddenly TATA INDICOM has changed my plan without my consecent and started charging me high. They didnt informed me about the plan changes also.
When I came to know about the same, I had complained to them for Refund of Charges collected from em unethically keeping me in dark. Now they are giving me diplomatic answers like they had send letter to all the customers, which I have never received. They had also admitted that there are so many complaints pending regarding the same matter, but they are not willing to REFUND my Money, which they have collected from me.
They always agree on phone that it is their mistake, but not ready to give me in writing.
Nodal Officer is also not giving reply and Appellate Authority is also not giving any reply.
Please suggest me some good NGO who can fight for this cheating done by TATA INDICOM. My cell number is: 9821556362 and I am from Mumbai, Andheri (east ).
rajesh sTATA Indicom - Hyderabad, Andhra Pradesh, India
non billing of full amount and cheating in offers - TATA Indicom
sir i using tata photon+ sevice it is in safe mode up to 09-05-2010, tata exacutive called so many time for bill payment over phone, and he came to my home he said that this is the last day for offer if u pay the amount these offers can get. tata photon plus bill no is 840279499 dt 27.04.10.
total amount due is Rs 1122(previous is Rs 1029 and current is 93.15).
1. he said that he can give discount is Rs 93.15 current chatrges and daily 1hr free usage.
2. i paid Rs 1029 by cash bill no AP/TTSL/36638/925940 DT 09/05/2010 exacutive name is Mr Moin, he assured activation with in an hour, then regular phone call after 5 days he paid Rs 800. i gave complaint at tata indicom showroom at Mahapur on 13/05/10 it is activted, they assured for the remaininng Rs 229 payment by the exacutive, till he didnot paid and no 1 hr daily free usage. for this i mentally distrbed and i spent nearly Rs 300 for phone calls and complinst by net, please look in to this matter .
My mobile no. is 9270866738, I have received message on 18/01/2011 as
enjoy 350 MB usage (internet browsing ) on mobile or PC with recharge
of Rs.94 for 60 days validity to activate SMS DB to 12524, accordinly i have activated internet browsing on 18/01/11 , i have got conformation SMS also but still for using brwsing net my ruppes has been dedudted,lot of times called customer care cexecutive but ...???.
so please look into the matter & do the needful.