Tata Indicom — Photon Plus customer service

surajitkundu

from Bengaluru, Karnataka

Address:

South 24 Parganas, West Bengal

I bought one tata photon plus prepaid connection from SHUVAM TELECOMMUNICATION, 28 Hazra Road, Kolkata - 29 (Mr. Adak - shopowner) on 08-July-2010.
I submitted a photocopy of my passport as identity and address proof.
But, the "My Account" web page in tata photon web site is displaying a different address than that in my passport.

Moreover, I called one customer representative (Animesh) on 06-Aug-2010 at 8:30 pm (which was the last date for using 1 GB data) regarding my inability to connect to the internet (Error 678). He informed me that the above connection is not in my name and refused to offer any service.
As a result, I lost my remaining 235 MB data usage.

I also called Shuvam Telecommunication (Bappa) regarding this discrepancy in name and address and they denied to help me and asked me to submit my identity and address proof again at a true value hub in Park Street.

I registered a complaint on 09-Aug-2010 (Ref No 176371) in Tata Photon web site regarding this discrepancy in name and address and losing of my 235 MB data usage as a consequence of this discrepancy.

Although, Tata Indicom claims to address an issue within 6 business hours, no one contacted me till 10-Aug-2010.
I sent an email to the Nodal Officer (Uma Roychowdhury) Kolkata on 11-Aug-2010. After sending this email, one customer service representative called me and informed me that, since 06-Aug-2010 was the expiry date of my data usage, 235 MB has been rightly forfeited. When I asked her about the discrepancy in name and address, she informed me that, she did not have
any idea on that. My complaint was closed on that day without asking me whether I am satisfied with the resolution or not.

I sent an email to the Nodal Officer informing her that, my complaint was closed without resolving. She replied me back that, 235 MB has been rightly forfeited as 06-Aug-2010 was the expiry date. She did not address my other issue regarding the discrepany in name and address.

I again replied her with the complete detail of my complaint and she advised me to submit my documents again to a True Value hub.

1. Inspite of providing name and address proof, why Tata Indicom has wrong name and address in their database? I even paid an additional Rs 50 (on top of Rs 2500) to Shuvam Telecommunication (Bappa) for delivering the data card and collecting the documents from my residence.
2. I was unable to connect to the internet on 06-Aug-2010 at 8:30 pm and as per Tata Indicom 06-Aug-2010 was the expiry date of my data usage. For Tata Indicom does the day ends at 8:30 pm?

I really did not expect this kind of poor service from a company bearing the name of TATA. As I have already spent Rs 2500, I cannot discontinue the service either. The most polite expression that I can use for their service is SHAMEFUL.

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Comments

RUCHI SEHGAL

from Lucknow, Uttar Pradesh

TATA Indicom — discrepancy of tata representative

Hi,

This is to bring to your notice that recently I have been facing a lot of issues from the Tata Net connection. I have been a consumer of the tata net connection from quite a long period and have always ensured that I make the monthly payment on time. Like always, this month too I made a payment of Rs.826/- with a cheque#708081 dated:- 25/10/2009 through my savings a/c at the post office branch of Rajouri Gdn., New Delhi. Till 29/10/09 my internet connection was functioning. However on 27/10/09 I recieved a call from the Tata internet rep. who informed me that I need to make my monthly payment so as to continue the access to the internet. At this point , I informed the rep. that all payments have been made and also provided him with the receipt number as a form of evidence that all payments have been made. This receipt number was displayed on their records.
Thereafter, I had to go out of station for about 2 days for personal matters. On my return to Delhi, ie.. on 3/11/2009 whien I tried to access the internet, I was unable to do so.In order to know the reason for the same I contacted the Tata people. This is where I was told that my cheque has bounced. I went to the post office where I have rthe a/c through which I made the payment where I came to know that no cheque has bounced on my a/c as my balance in the a/c is more than sufficient for a mere payment of Rs.826/-.
Thereafter, I gave a call back to the Tata People to inform them about the same. At this point they gave me another story stating that their rep. was at fault as he did not encash the cheque on time and the cheque did bounce initially but was later accepted. Moreover, they ask to me to make a payment of Rs.100/- as a fine for the cheque that initially bounced. Due to this irresponsible act of the tata rep. I also missed an online interview that was scheduled on 3/11/09 as 4 a.m. for a U.S. based firm.
The final word that I had with the tata people was that I have two options so as to access my internet connection:-
1) I pay a fine of Rs.100/-
2) I come down to their head office with the receipt and a letter from the post office stating that no cheque has been bounced in my name.

However, either of the two does not makes sense as it was the representative from the tata net who did not coordinate timely. Therefore, I look upon consumer forum to take neccessary action asap.

Thanks& Regards,

Ruchi Sehgal
ph#[protected]
(an aware consumer)

surajitkundu

from Bengaluru, Karnataka

As requested by you, I have provided below my contact details
Email ID: surajit.[protected]@gmail.com
Tata Indicom No.[protected]
Alternate Contact No. [protected]

surajitkundu

from Bengaluru, Karnataka

Your team again advised me to contact the dealer which I have already done and informed you also.
I got to know from your representative that the subscriber name is Debisankar Goswami.
Can you ask Mr. Goswami whether the tata photon plus having Tata Indicom No.[protected] belongs to him or not?
If he denies, it will at least prove that your data is wrong.
Then you can find out why wrong data has been recorded in your database.
Anyway, I will resubmit my document to true value hub but I would like to know who is responsible for my harassment.