Tata Indicom Datacard — Harrassment for payment not applicable to me

I was a subscriber of Tata Indicom since April 2006. In October 2008 I applied for TWO data cards and paid by credit card (transaction id 585184 dated 03 Oct 2008 for Rs 2697/- and 650052 dated 07 Oct 2008 for Rs 2697/- (copy of statement attached); however, only ONE data card (MDN # [protected]) was delivered on 09 Oct 2008.

I have made several requests during the last more than one year and I get the assurance that the money will be refunded to me or data card delivered, it is a different dept which handles requests on net so there is no way the TVH can help. Customer Care was similarly of no help.

I have also been complaining of weak signal in Hiranandani Estate, where I stay, earlier the engineers had visited my house, but nothing improved, they said this issue could be resolved only by putting a tower, which will take a few months… in 3 years the towers have not yet been installed.

One engineer, Mr Amit Patil, visited my location, verified the signal strength and accepted that there was no signal in my flat. None of the engineers from Tata Indicom carry any identity card, apparently they don’t have an employee code and absolutely no grooming on how to deal with customers, Mr Amit did not have any of these either, but he gave his contact number as [protected].

Nothing happened again. But on 11 May I did get an email (attached) telling that the request has been through an investigation process and has been resolved. When I called 121 to report that the issue has not been resolved, they said the SR was closed from Turbhe.

After speaking to Amit Patil, I was connected to one Mr Jairaj Nair (landline number 022.6792.5400) who posed as a responsible senior level person in the INTERNET dept at Turbhe, Navi Mumbai. He said he was personally looking into this case and would ensure that the technical issues are resolved. Jairaj also gave another reference number[protected] to refer to my TT.

Another engineer Mr. Sachin visited my house on 17 May 2008, did the same exercise, once again he was not carrying any identity, but was slightly more polished; he suggested that on Saturday he would come with the RF team for feasibility test and install a signal booster and a device which would block the signal from Bhiwandi and gave some more technical information, may be right but not accurate as per my query.

Nothing happened yet again, nobody ever got back, phone calls were not answered, TVH had no clue, and apparently CRM system was not being updated. I had to narrate the whole story several times to different people, nothing ever moved.

Out of disgust, in July 2009 I surrendered one data card, # [protected], but continued using the other in anticipation that some action may be taken. Nobody seemed to be affected by a customer moving out. I visited TVH several times thereafter, no TT no would be given; only assurance on refund of my money as well as resolution of complaint would be given and that too ‘verbally’, Tata Indicom ‘does not acknowledge in writing’.

On 5 Oct 2009, I went to the TVH on Godbunder Road, to surrender the other data card # [protected]. I was told that I would get the intimation of discontinuation by e-mail and also at my billing address. On 19 Oct I walked into Naupada TVH, enquiring about the intimation of surrender of datacards, updated my residential address etc. The CCE had checked and said that all the bills were paid, there was no unbilled amount and requested me to send an email to cs.[protected]@tatatel.co.in .

I did send an email in Nov, also got a call from Customer Care referring tom the mail where the caller said there was no mention of my surrendering the numbers. I was travelling, so with whatever facts I could remember I requested her to do the needful and also confirm about the action taken by e-mail, she agreed but as is the Tata culture it seems, there was no mail or response, though the lady caller indeed sounded responsible and in right authority to take necessary action.

I have been getting calls from various numbers, the latest is[protected], chasing for some payment, obviously which is not genuine. Every time they called, I explained these things, requested them to update the system, no action has been taken, in fact the calls are becoming a nuisance. To my understanding the last bill that I had paid after surrendering the card for MDN # [protected] was upto Nov 14, ideally they should not have asked me to pay that bill as well because I had surrendered the connection in Oct itself.

After chasing the Nodal Officer I got new SR numbers and mails that by Jan 13 & 14 respectively the matter would get resolved. It did not, I have been getting calls, rather rude calls telling me that I am a liar and I will have to face dire consequences if I don't pay.... etc...the last one was half an hour back from tel no[protected] ...

the new reference no are [protected] and[protected]

REDRESSAL REQUEST:

1. Amount paid fro one datacard (Rs 2697/-) be returned with interest, as the product was never delivered

2. The engineer's commitment that since the churn is because of technical/ feasibility reasons, there is no charge applicable... the money (if paid) will be refunded ... I don't expect refund but I shall not pay for something that I have not sued/ consumed...Please arrange to inform the collection department that there is no relationship whatsoever with Tata Indicom and there is no dues on ,my account.