[Resolved]  Tata Indicom — Misleading marketing & poor customer service

Address:

Rangareddy, Andhra Pradesh

Hi,
I bought Tataindicom landline phone through marketing department with postpaid connection. My number was 64554773. When I bought the set, I was informed that I can change it to prepaid by just calling the customer care. I waited for a month and when I called the customer care, I was informed to visit their office with their documents. I was upset because I was mislead by the marketing department. I decided to get it disconnected as I was busy with my work and had no time to visit their office. I thought I will get back to them, once I am free. I did not want to pay rent unnecessarily. After disconnecting the service, when I sent them an e-mail to explain the procedure to get it reactivated, I was advised that it cannot be done and there is nothing that they can do about it. This is very strange. Marketing department use false strategies to make sales and we have to later suffer at our own cost. Customer care is least bothered about the situation and they just blame others. This is the worst experience that I had!!!!!!. They should take back the set and pay me if it can't be reactivated.