[Resolved] TATA Indicom Vsnl Broadband — Poor Service for internet connection | |
I have a Tata Indicom VSNL Broadband, which i have been using since april 2007. It is a prepaid connection for which i have paid Rs 4800/- in advance for an unlimited connection. I perpetually have poor connection and down time, so the purpose of an unlimited connection is defeated. in the last 2 months they have changed the link through which i can connect to the page to sign into my internet connection 3 time due to which each time i could not connect to my internet for almost a week. since their customer service was not aware of the change and so i had to call them up everyday to no avail. besides this since the time i have taken the connection more than 50% of the time i m unable to connect and have to keep calling them and they send their "so called" engineers next day, all he has to say is that it is not his job to solve the problem i face (this is his regular excuse for his inability to do the job...unfortunately he is the only person who comes to my area). Inspite of repeated complaints to their customer service (even spoken to their teamleaders) and personal visits to their office, has not helped and it is time for my term to expire helplessly. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
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TATA Indicom Vsnl Broadband — Connection down since morning
I have a wired connection of Tata Boardband VSNL connection for commercial use. the wire of it has damaged yesterday and i have informed/logged a complaint giving the exact reason of line down that the wire is broken and needs to be joined again. But still there has been no reply from the sevice provider. I had been using Tata internet speed with 128 kbps with 30 hrs free monthly usage with rent off Rs.360 from 2008 to 2010 November. I have paid Rs.3000 as the cost of the connection. Initially, I found satisfaction with the internet, as used only during travel. But for the past one year, the service was worst...speed of less than 10 kbps and disconnection every 5 or ten minutes. Finally, I stopped using the service w.e.f.30th November 2010. Then I found a bill around Rs.550 as the rent for the month. As a protest I did not pay the bill, and in January it raised to Rs.973. In fact, I did not use the service from December 2010 onwards. But they charged monthly rent as well as penalty. Moreover, the service was disconnected from 10th December. In order to avoid the headache I have paid the outstanding amount of Rs.973 and requested to cancel the service with immediate effect. Now the reply came that the Tata could not consider my request as I have to pay another Rs.235. My doubt is if Tata service is a robber. I have never used their service satisfactorily until November 2010. Now I have to pay for the service that they did not provide. What should I do?
My Tata Ac.no.[protected]
My Tata Ac.no.[protected]
Welcome to the bandwagon my friend. I have the same case. The should close their business.
Yes they pick up people from the road and call them engineers. The mumbai team of Tata Indicom are a bunch of lazy lards. I have a prepaid connection and they do not have internet since last month and I complained at least hundred times and no one has come to check the problem. When I ask for refund the A**holes tell me I am not eligible I only have to use up my balance. HOW????
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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