[Resolved] Tata Motors — SERVICE COMPLAIN | |
My vehicle got break down due to some reasons and it was not even 1year old it was shocking for every one that it got break down, some how we got it toaing and brought the car to Autofin service centre, I did not got the date when will i get my car and after continous followups they said 14 days, but it took 25 to 27 days for the delivery, and when i asked for a standby i was told that all the cars are with other customers but when i wrote a mail to the manager about the inconveniece faced by my family then he got arranged for a car, When i got the delivery of my car it was looking good from outside but from inside it was pathetic with all grease marks everywhere, on stearing, stearing cover I have remove and throwed in dustbin, complete inside body and carpets and even on seat cover which spoiled my and my family clothes whenever we sit inside the car, i dont even feel like driving my car. when i asked the executive he said it to get the car after 2 days as they had more cars for servicing . I was told that i will be receiving a service feedback call from call centre from Hyd and Pune, unfortunately i havent received any call, so iam writing through this. I dont expect such a service from Tata, It is not about the Car Its about the standard and service and expectation on Tata motors from the customers. Please give me some solution. Bhim Bahadur [protected] bhim.[protected]@shoppersstop.com Servicing Place; Autofin Bowenpally Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 16 Comments | |
Comments
insurance
I am not satisfied tata motor after the purchased the car.
TATA — ARROGANT STAFF & NO RESPONSE TO MY COMPLAINTS
I Am Fed Up Of The Staff Services.Every Time I Visit I Am Never Satisfied.
The Indicator Assembly Of My Car Is Checked By Mechanics Which Is Having Some Defect And They Told Me That It Will Be Replaced Soon.
Its Almost A Month Now And Your People Are Saying That The Part Is Not Available.
I Am Not Responsible For That And I Want Feedback On The Same Immediately.
Kindly, Give Me Immediate Feedback On The Same.
Thank You
Jogender Pal Sareen
[protected]
tata indigo tdi lx — poor servicing
I have a Tata indigo lx car, diesel version.I gave it for a regular servicing on 22/05/2009 at FORTUNE MOTORS, NAVI MUMBAI. On 30/05/2009, on my way to Dombivali my car had a complete breakdown and it stopped working. I called the helpline number of FORTUNE MOTORS and they said because your car is not under warranty we cannot do anything.
I took my car to KRISHNA MOTORS, DOMBIVALI. I got the car fixed.
Then on 20/06/2009 I noticed that the lower beam of the headlight was not working so I took an appointment with FORTUNE MOTORS, NAVI MUMBAI for 26/06/09.
I took the car to FORTUNE MOTORS, NAVI MUMBAI on 26/06/09.
The problem they said was “ As the alternator was getting overcharged it was causing the bulbs to fuse.”
On 26/06/2009 I got the car fixed from FORTUNE MOTORS, NAVI MUMBAI . According to them the car was working properly and there were no issues with the car. My car was not used for the next two days.
Then I was going to Ahmednagar on 29/06/09 and again my car had a complete breakdown.
I got the car fixed at HUNDEKARI MOTOTRS LTD, Ahmednagar.
According to M/s HUNDEKARI MOTORS, as the battery was getting overcharged it got completely damaged. This was a problem that I had supposedly got fixed from FORTUNE MOTORS, NAVI MUMBAI.
All in all after I got my car serviced from FORTUNE MOTORS on 22/05/09, I had to spend Rs. 13, 262/- on my car because of their complacency and inefficiency.
I brought up the matter with their customer relationship manager Mr. Amitava Sengupta.
But he said it is not our fault, my cars battery was faulty.
Now can you please explain me how, only after I get my car serviced from FORTUNE MOTORS, NAVI MUMBAI does the problems starts appearing.
On most other occasions their service is fine but the trademark of a good company is that they admit to their mistakes and correct it, instead of flatly denying any wrongdoing, & this seems to be totally missing in your case.
The details of my car are enclosed below:
Enclosure:
Registration No: MH 06 AN 3792
Tata INDIGO lx Tdi
Colour-Black
Dear Sirs,
I'm the owner of a commercial vehicle ( bus ) whose registration No. is KL 7 BK - 8163, which is operating in Cochin, Kerala State, as a private bus adhereing to public service. I have purchased the vehicle from M/S Popular Mega Motors, Padhalam, Cochin, Kerala State.
The vehicle was purchased in February 2009. Soon after that I have been facing the below mentioned problems, for which I have been taking my vehicle to M/S Popular Mega Motors:
1. Alternator bracket always breaks,
2. the mileage prescribed by the company is never received and is very low,
3. when I went to the company with the vehicle they used to repair it and assure me saying that henceforth it will not recurr and that the mileage will increase henceforth,
4. but to my dismay the problem is yet to be rectified because I'm still facing the above mentioned problems as of date and have taken the vehicle to the workshop 12 times from the date of purchase to as of date, which is a merely 7 months period. BUT ALL IN VAIN.
5. I'm taking my vehicle for service as per the service schedule, reporting the regularly the above mentioned problems, but probably to deaf ears.
You all should be able to realise the loss that I have been incurring, which cannot be compensated.
Kindly fish me out of these troubled waters.
Thanking you,
yours sincerely,
SIYAD K A
[protected]
I'm the owner of a commercial vehicle ( bus ) whose registration No. is KL 7 BK - 8163, which is operating in Cochin, Kerala State, as a private bus adhereing to public service. I have purchased the vehicle from M/S Popular Mega Motors, Padhalam, Cochin, Kerala State.
The vehicle was purchased in February 2009. Soon after that I have been facing the below mentioned problems, for which I have been taking my vehicle to M/S Popular Mega Motors:
1. Alternator bracket always breaks,
2. the mileage prescribed by the company is never received and is very low,
3. when I went to the company with the vehicle they used to repair it and assure me saying that henceforth it will not recurr and that the mileage will increase henceforth,
4. but to my dismay the problem is yet to be rectified because I'm still facing the above mentioned problems as of date and have taken the vehicle to the workshop 12 times from the date of purchase to as of date, which is a merely 7 months period. BUT ALL IN VAIN.
5. I'm taking my vehicle for service as per the service schedule, reporting the regularly the above mentioned problems, but probably to deaf ears.
You all should be able to realise the loss that I have been incurring, which cannot be compensated.
Kindly fish me out of these troubled waters.
Thanking you,
yours sincerely,
SIYAD K A
[protected]
Sub:- Complaint angst tat motors dealer-hemant goyal motors pvt ltd patiala./ incompetent staff at regional office chd
Indigo lx tdi reg.no. dl 3cax-4773, purchased from mikrana engg pvt ltd, mathura road delhi. Selling dealer code-01180. date of purchase[protected].
As this vehicle is running in patiala so we get our 1st free service at 10000km on 10-12-08, from hemant goyal motors patiala.at that time either the free service coupons were kept or being misplaced by tata patiala dealer.
When I visited for next free service at 20000km, mr sharda / gulzar singh refused to entertain for free service and demanded rs750 .
Then I complain at your toll free no.on 14-05-09 vide complaint no-1-[protected].this complaint was duely attended and I got my car serviced at patiala. At that time I reminded your dealer that I should not be harrased at next free service at 30000km.
They assured me that I shall not be harrased in future. But when on 8th oct’09 I contacted mr gulzar singh of hemant goyal motors he again refused. I complaint at toll free no-on 08-10-09 vide complaint no 1-[protected], I was being assured by toll free no attendant that iwill get reply with in 48 hours. But to my great surprise I could not get any reply from tata motors.again on 10-10-09 I reminded at toll free no, they told me that my complaint is registered with them, they further can do nothing if customer has not recd any reply, .they give me Ph.no of chd branch .i call at[protected], mr himanshu speak I convey my problem, he told me to contact mr sumit arora at m[protected], he further told me that he will not pick my phone as he is busy in -some meeting with the same dealer. Nothing happened on 11th, 12th. Then on 12th I contacted mr sumit, he told me to remind him on 13th, I did so but he says concerned person is mr saket and he is not approachable, so he can do nothing.. so pl tell me where should I go, had I done any mistake by purchasing your car, there is no benefit in spending amount in advertisement, when your costomer is not satisfied with after sale service, what is the idea of having such highly paid staff when they are not capable to solve customer problem, today is the 6th day after coplaint, you can easily judge your speed of solving customer greivences.
Indigo lx tdi reg.no. dl 3cax-4773, purchased from mikrana engg pvt ltd, mathura road delhi. Selling dealer code-01180. date of purchase[protected].
As this vehicle is running in patiala so we get our 1st free service at 10000km on 10-12-08, from hemant goyal motors patiala.at that time either the free service coupons were kept or being misplaced by tata patiala dealer.
When I visited for next free service at 20000km, mr sharda / gulzar singh refused to entertain for free service and demanded rs750 .
Then I complain at your toll free no.on 14-05-09 vide complaint no-1-[protected].this complaint was duely attended and I got my car serviced at patiala. At that time I reminded your dealer that I should not be harrased at next free service at 30000km.
They assured me that I shall not be harrased in future. But when on 8th oct’09 I contacted mr gulzar singh of hemant goyal motors he again refused. I complaint at toll free no-on 08-10-09 vide complaint no 1-[protected], I was being assured by toll free no attendant that iwill get reply with in 48 hours. But to my great surprise I could not get any reply from tata motors.again on 10-10-09 I reminded at toll free no, they told me that my complaint is registered with them, they further can do nothing if customer has not recd any reply, .they give me Ph.no of chd branch .i call at[protected], mr himanshu speak I convey my problem, he told me to contact mr sumit arora at m[protected], he further told me that he will not pick my phone as he is busy in -some meeting with the same dealer. Nothing happened on 11th, 12th. Then on 12th I contacted mr sumit, he told me to remind him on 13th, I did so but he says concerned person is mr saket and he is not approachable, so he can do nothing.. so pl tell me where should I go, had I done any mistake by purchasing your car, there is no benefit in spending amount in advertisement, when your costomer is not satisfied with after sale service, what is the idea of having such highly paid staff when they are not capable to solve customer problem, today is the 6th day after coplaint, you can easily judge your speed of solving customer greivences.
I agree with you
Fortune Nerul is waste. Not sure why TATAs still have tie up with them. I myself complained lot to TATA on Fortune cars,
Ideally they should have informed you about your battery in the start only, why they waited for you to visit one more time?
Ritesh L
Fortune Nerul is waste. Not sure why TATAs still have tie up with them. I myself complained lot to TATA on Fortune cars,
Ideally they should have informed you about your battery in the start only, why they waited for you to visit one more time?
Ritesh L
Dear, Siyad K A
We cant say exact millage of any vehicle, especially for commercial vehicle. For example fuel mileage history of tata motors cummins engine powered bus (KSRTC) the vehicle gives average mileage of 3.8 - a peak mileage of 4.5 kms / ltrs and least of 3.5. Also the alternator mounting bracket is not a regular complaint of the vehicle this may due to the excess vibration because of rough driving.
It is advisable to all the bus operators to give product related training for drivers so that he may get a picture of the vehicle ie how we get better millage, preventive maintenance etc
Regard
Karthik Raj
We cant say exact millage of any vehicle, especially for commercial vehicle. For example fuel mileage history of tata motors cummins engine powered bus (KSRTC) the vehicle gives average mileage of 3.8 - a peak mileage of 4.5 kms / ltrs and least of 3.5. Also the alternator mounting bracket is not a regular complaint of the vehicle this may due to the excess vibration because of rough driving.
It is advisable to all the bus operators to give product related training for drivers so that he may get a picture of the vehicle ie how we get better millage, preventive maintenance etc
Regard
Karthik Raj
sir, i m purchasing tata garand apporx 1 yrs before.sundeny my car is accident in patna.i am giving the car to nearest service centre aastha motors in patna.pay for srvice 151000/rs .but your service centre does not satisfied me because he is repair all thing and take bill fr every thing .try to manage my parts.my car no is BR-21 6263
dear sir
i have purchased tata indica in feb 2010 . it has a problem in rear tyre setting out
i complained my dealer techno automobiles najafgarh. they demanded for checking the car. i did not pay and had a quarrel with them. they check the car and unable to redress my problem. they misbehaved with me. so i requsted to you help me in this matter.
thanking you
yours sincerely
sandeep dahiya
mob. [protected]
email: [protected]@ymail.com
i have purchased tata indica in feb 2010 . it has a problem in rear tyre setting out
i complained my dealer techno automobiles najafgarh. they demanded for checking the car. i did not pay and had a quarrel with them. they check the car and unable to redress my problem. they misbehaved with me. so i requsted to you help me in this matter.
thanking you
yours sincerely
sandeep dahiya
mob. [protected]
email: [protected]@ymail.com
Tata Indigo TDI — Poor repair and maintenance services of Tata Motors
I have a Tata Indigo TDI model 2008.CH04H4424The car has done 57000 Kms till now.In this span I am facing a problem when the 4/5gear gets stuck.The gear box of the car has been opned 5 times during this mileage though I have always serviced at Tata dealerships.The dealer does not have any technical help to identify the problem which is being attended to superfically by the dealership.Several complaints have been made to the Tata Motors but their is some audio problem there.They do not listen.How many times more they wil open the gearbox.5 times is alreadyy too much.I am sayng that if they cannot repair they should change the gear box.But no word from the manufacturer My Car No. UP80 BU 3344, My Car petrol tank become leakge during driving by accedent. then I have sent our car to Siyaram Motors, Agra, after clearance of insurance & after completion of all formelty date to till date I have not got the my car Approximate 15 day. Deler say some fluid come out side & say with in a two day we will give your car but at the delevery time (given by him) again he asking two day, every time he say like that & 15 day over like that.
This complain I have alredy put by phone on castomer care & complain No. 1-[protected].
But till date I dont know when I gat my car. & Kindly also note down due to this resion, I have some loss my buisness.
So please note my complain & take necessary action for the same for get same car immediately.
Ramesh Bhaghel (mobile No. [protected]).
This complain I have alredy put by phone on castomer care & complain No. 1-[protected].
But till date I dont know when I gat my car. & Kindly also note down due to this resion, I have some loss my buisness.
So please note my complain & take necessary action for the same for get same car immediately.
Ramesh Bhaghel (mobile No. [protected]).
We purchased TATA ACE DICOR NA-BS-3 from Libra Automobile Ltd Hoshiarpur, Chassi No.-MAT 445402 CVK 86897 on 19 Sept 2012. Fuel Gauge Pump is not showing/working Since Aug-13. We contacted with dealer and they called to the showroom 19 Sep 13. The vehicle is under warranty. They told that pump gauge is not working and need to replace but at present pump is not available, so again they refitted the same on.While coming back to our native place the vehicle stop after 15 kms. After inspection of the vehicle we found that some oil is coming from engine where the pump is connected . we thought that may be loose connection so made tight & again resume our journey. But again vehicle stop after 3 Kms. Then we made a call to the agency they told that their mechanic is coming . When he came & told that fuel pump is connected reverse. So he connected in correct way & we came back to our place.By that we can imagine that what kind of service they are providing.Since then we have contacted so many time to dealer by phone and every time they are replying same that part is not available.we are really fed of complaining.
froud call letter
i have recived call leter from tata motors. i deposite the money at a/c no. [protected], asheesh bishnoee. how recover my money, pls tell me at [protected]@gmail.comCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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My car no AP22TV 1233, I went to the AutoFin Service centre at Bowenpally, Secundrabad.
on[protected]. He take amount for engeen freshing Rs. 666. But He do not do this Engeen Freshing Please take action and reurn me my amount. Heavy irresponsibility in your mechanics and workers. Please take action Subbarao Manager is alst very irresponsble worker please take action againest him.