[Resolved]  Tata Motors — manufacturing defects in tata safari chassis

Address:

Mumbai City, Maharashtra

Complaint against TATA Motors for Manufacturing defects in TATA SAFARI DICOR
MODEL: TATA SAfARI DICOR EX
Reg No :- MH-03 Z 5998.
CHASSIS NO : 403071JUZNO2492
ENGINE NO : 881260
Purchase Date :- 28/09/2005
Dealer :- Wasan Motors(CHEMBUR)
SERVICE Dealer:- Wasan Motors (DEONAR)

I have really faced many issues ever since I purchased my tata safari. for e.g. the engine was changed , there was the starters problem, clutch sleeve cylinder was changed many times, steering radius problem and many such problems but all this problems were mechanical which could be understood.

But now this chassis problem could have been fatal for me.

A brief introduction of what happened on 22nd june, I was driving my car and suddenly my steering lost its control and dashed against a scooter, luckily nothing major happened to the person sitting on the rear seat of the scooter and he survived as the hit landed on the Stephaney tyre and not his back otherwise it could have been a fatal accident and on my part it was good that i could control my vehicle to save myself. On examining the root cause of what went wrong for steering to go out of control, it was found that the chassis was broken and the steering gearbox was ripped off. I was really shocked to know that the chassis had cracked and broken. the chassis might only break when an external body would have hit the surface with great force and the impact generated would have been so strong that it would have torn the solid metal but in my case there is no such accident the chassis broke by it self 100% manufacturing defect.

Now even wasan motors and tata motors know that this is a serious issue where it is a question of life and death. They were initially trying to resolve the matter by trying to weld the chassis, now welding the chassis would not have been a costly affair for them but they couldn't do it. Now they had to change the chassis which means they have to lift the body and assemble the whole thing to the new chassis it is as good as assembling a new car and even its a costly affair, so they came out with an excuse that my car is almost 5 years old. I am just asking them a simple question, 'what is the life of the chassis they produce if the car has not met with an accident"? I suppose they do not have an answer for this, while buying my car they claimed that on technology and safety front the Safari DICOR comes with a host of technologically advanced safety features including Anti-submarine seats and 3 stage collapsible steering column protection during a collision and the Safari has been tested and certified as per 74/297/EEC (European Regulation) with regard to protection of the driver in the event of a full frontal collision, I say where does this claim stands, I was not told that it was for only 5 years and after 5 years I have to drive on my own risk.
It should have actually so happened that on receiving my complaint they should have accepted their fault, investigate the root cause why the chassis cracked and do the required improvement in their new vehicle. I have bought my vehicle from tata motors, the name that everyone trusts. It’s a company which never compromised with their name and reputation. So please don’t let me down.

I just want them to understand the problem and do the needful.


Regards
Mahesh P.Manjeshwar
Mob:- [protected]/[protected]