Tata Photon

4 Reviews

Tajinder Singh on May 21, 2012

Product not working

i had purchased a brand new tata photon in december 2011 with no issued to me 92169-01548. but the service they are providing me is ridiculous. i am using postpaid tata photon unlimited plan. from the day i had purchased tata photon i am really facing the issue i had lodged many complaints around 50 complaints within last 5 months but still its same. The product is unable to connect to the internet many many times .. i had to sit and connect again again for hours n hours to get it connected to internet . i had lodged many complaints regarding this to the company but sometime they says that there was a issue from there side only .. or sum times thy say there may b a issue with your device plz get it checked from there i- care center .. i had visited there i-care center but still no issue is resolved . the second thing is thy are not replacing my device and i am not able to use the services properly but still i am paying a large amount to there bad services ..... sometimes thy charge wrong amount in the bill as GE ( engineer visit) of rs 150 to the bill but till date no engineer visted my place yet plz help me

3 Comments

Comments

May 22, 2012 by

Tata Docomo Customercare

Dear Mr. Singh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 308742017 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

May 25, 2012 by

Tajinder Singh

3 days have been passed away yet no one from your company has contacted me yet ...
Can u please tell me how much time will u take regarding this complaint .

Thanks and Regards,
Tajinder Singh
98884-74062

May 27, 2012 by

Tajinder Singh

i got a mail from ur company side .. ..

Hi!

Thank You for surfing with Photon!

We tried to reach you to update the status on your Service Request No 308742017 registered for 198 - Type Trouble Ticket.

Please get in touch with us on our toll-free helpline number 1800-266-121 & we will be glad to assist you.

Happy Surfing
Care Team

*******This is an automated message. Please do not reply*******

wat a gud reply frm ur side .. how can it b possible that u tried to contact u but it we did nt got connected, , , ??? i want to tell u one thing tht i had activated miss call alerts on my no 98884-74062 and if my no was nt reachable thn i would have got a message tht u had received a call from this no and u were unable at tht time ... plz stop making fool of the customers and i contacted ur customer care with the Service Request No 308742017 thy simply said thy had no information regarding this complaint as its not registered...

is this the response and this type of bad service u provide to ur customers ...????????????/

ridiculous dam upset wit tata :(