[Resolved]  Tata Safari — Damaged vehicle delivered to me

Address:

South Delhi, Delhi

Sir,

The undersigned purchased this aforesaid vehicle (Bearing No. HR51 AR 2122) from M/s Techno Automobile Ltd, Najafgarh on 11th Mar,2012. At the time of delivery ,I was not allowed for any of the below stated things which are mandatory for a dealer while delivering the vehicle to the customers:

1. Test Drive
2. Clarification about the Vehicle & its related parts like tool kit, etc
3. Clarification about the vehicle maintenance
4. Proper guidance/attendance in terms of customer relationship management.
5. Besides the above, you workshop not even offered any tea or coffee to their customers & their respective family members

The undersigned stated the below stated problems to the showroom officials at the time of delivery :

A. Scar aches on the vehicle body (which were got removed by the undersigned later on).
B. Brake problems
C. Steering wheel problems
D. Non Working of Power Windows
E. Rear door window problems
F. Temporary Registration number problems
G. Old vehicle Sale letter/Delivery letter not provided at the time of delivery for which the undersigned kept on the follow-up for almost two months.
H. Abnormal voice in the cabin

The showroom officials (Mr. Tyagi & Mohit )confirmed that these problems will be resolved at the time of first/ second service but nothing has happened so far. The undersigned then kept on his follow-up with your workshop & Tata Customer care department for around 45 days & after many follow-ups ,your workshop fixed the date of 29th April,2012 for resolution of all the problems. But it is very unprofessional on the part of the Tata Group that the workshop workers doesn’t have the technical knowledge about the exact problem of the vehicle which they have shown by just fulfilling their paper formality without providing me the test drive for satisfaction of the problem rectified. I was given the time of 2 hours for delivery on 29th April,2012 at the workshop but the workshop took around 5 & half hour for the above said work which made a direct loss to the undersigned for time & money. Apart from this the workshop doesn’t have any discipline , sequence, customer relationship maintenance ,proper services of service advisors, qualified technicians, so how can anybody expect from a customer ( who is having 9 prior experiences of dealing with your esteemed organization )to come over there to Techno's workshop???????? .

It is very unprofessional to note that the Tata motors is not able to rectify the problems of my Tata Safari till date. I am facing the problems in my above cited Tata Safari since the date of its purchase and I am totally fed up with the above said vehicle. Now days ,my daily routine has been changed into..Visit the nearby Tata workshop for the rectification of the problems of my vehicle. Almost every Sunday, I use to spent hours at the TATA workshops for the repair work. I just want to ask one simple question i.e. What’s the use of spending Rs.10.50 lakhs on a vehicle which gives me problems almost every alternate day. Some of problems related to my vehicle is still standing as it is, since the date of its purchase & nobody cares about the same whether it is a Dealer or Customer care.

Last week i.e. 25.11.12, the Entire Engine oil of my car got leaked while the car was standing in my residential premises. The Emergency Helpline officials took around 2 hours to send somebody for rectification of the same but without success. Thereafter they took another 2 hours for sending the crane to drop the vehicle at nearest Tata Workshop. Now the Tata Workshop official (Pawa Motors) is telling that I have to pay for the repair works & consumables. It is quite shocking thing that the Company is providing the Warranty for 75000 Kms or 2 years(whichever is earlier) but in my case the car has covered only 8500 Kms and crossed the 7 months time. So, it is very surprising for me that neither the company is taking any responsibility nor the Dealer is taking care of this, then what’s the use of providing the warranty coverage to the vehicle at the time of sale. Should I expect that the professionalism has been wiped out from the Tata Group or else????? Now after three days the problem of oil leakage was still persisting and the same was reported to Pawa Motors on 29.11.12.The Pawa Motors workers again diagnosed the problem & told me that the Oil Chamber of the engine is having a crack which needs to be replaced.Sir, it is very shocking & surprising thing that vehicle which is having the Coverring shield for the engine & thereafter having safe suspension but the Oil Chamber which is situated over & above that assembly is having a crack.This shows that I have been deliverred a damaged vehicle.

Further to my below stated mail, I would like to add one more problem of my vehicle (to the below stated list of problems) which was raised at the time of delivery i.e. Abnormal voice in cabin/engine (which was scrutinize by Pahwa Motors as due to non adjustment of Cooling pipe along with Fan Belt). As confirmed by the Pahwa Motor’s technician ,it could have created a huge damage to the vehicle.

Now, I want to ask one things from the concern person of Tata Group…… Why I am facing this kind of problems????? Is it the culture with all Safari Owners or I am the only person who is suffering this kind of issues??????.

I am totally fed up with this Vehicle which is giving me problem almost every alternate day & wasted my hard earned money. Kindly provide me the resolution once for all or change my vehicle with immediate effect as I am not going to tolerate this anymore.

Thanks & Regards
Deepak Kumar Sharma
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