[Resolved]  Tata Safari — replacement of parts

Address:

Vadodara, Gujarat

DEAR SIR

I the undersinge is inform you that i have purchase TATA SAFARI-EX-M0DEL from miles india ltd at vadodara( gujarat) on 27/11/2009 and i have travelled only 11,000 k.m, one day ( 6/05/2010) i was return from mumbai on the way of main high way at BHARUCH BRIDGE my car was brekdown and i was informed to nereast sevice station of M/S SHRADDHA MOTORS PVT LTD. BHARUCH, PROBLEM WAS OCCURED IN CLUTCH COVER PLATE, FLANGE ETC, IT WAS REPLACED BY ABOVE SAID DEALER SINCE OUR CAR IS UNDER WARRANTY PERIOD HENCE IT WOULD BE REPLACE FREE OF COST HOWEVER WITHOUT INFORMING TO US DELEAR HAS REPLACE THE SAME AND THEY HAD CHARGED OF RS,13242,00 VIDE THER BILL NO,SHRDHAM-BS-R[protected], DT, 06/05/2010.

IN THIS CONNECTION I HAVE TALKED TO MR,DEEPAK TIWARI IN CHARGE OF SAID DEPARTMENT IN YOUR REGION OFFICE AT AHMEDBAD GUJARAT,
BUT SORRY TO SAY THAT HIS BEHAVIOUR WAS VERY BED AND HE HAS NOT REPLIED PROPRELY AT LAST I HAVE PAID SAID AMOUNT TO YOUR BHARUCH DELEAR FOR REPLACING PARTS THOUGH THE MY CAR WAS IN WARRANTY PERIOD.

NOW I WOULD LIKE TO SAY THAT AS I HAVE GONE THROUGH IN WARRANTY CLAUSE THER IS NOTHING MENTION ABOUT CLUTCH HENCE YOU HAVE REPLACE THE SAID MATERIAL WITHOUT CHARED MEANS FREE OF COST. IF I WOULD NOT RECEIVED BACK MY ABOVE AMOUNT WITHIN 10AYS I WOULD GO THE CONSUMER COURT.

PLEASE ALSO NOTE THAT YOUR SALES PERSONS ARE VERY MUCH EAGER TO SALES YOUR PRODUCT BUT THEY ARE NOT GIVING THE SERVICE TO CUSTORMERS.

WE DO HOPE YOU WILL UNDERSTAND THE POSITION AND ACT ACCORDINGLY.

HOPING TO BE FAVOUR,

REGARDS,

HITESH BHATT,