[Resolved]  Tata Sky — CHANNEL PACK NOT ACTIVATED AND ACTIVE MUSIC ACTIVATED WITHOUT ASKING

Address:

Allahabad, Uttar Pradesh

My Subscriber ID IS [protected] as a part of festive offer I was told I can exchange my existing SD box for HD box for just RS. 990 and also will get one month waiver HD fee I payed the money my HD box was also installed but its been three days i cant watch even a single HD channel, i called customer care several times and since 3 days they have been telling me it will be done within 2 hours its been more than 48 hours and no action taken i don't know why do they have such poor customer support service on top of that without asking they activated my actve music and chucked out 30 rs. extra they keep telling me it will be returned but to no avail, i call customer care and they say they r not comfortable in talking in hindi though tata sky states their customer care is trained in 30 different languages they even refuse to provide me with the complaint number i cant even write to a nodal officer tata sky's policy states that all signal problems will be solved latest by 48 hours but no action taken. very disappointed with their pathetic service they are fast to take money but poor in providing service. Feel cheated. X(