Tata Sky — Complaint against poor Customer Service

Address:

Chennai, Tamil Nadu

I am a Customer of Tata Sky since 2006. My customer ID is [protected]. Everything was going good untill last month.
I faced problem of signal receiving on my set-top box. The message displayed that the set-top box is not receiving the signal. I logged the complain with Tata Sky - Customer Service. They assured that the service engineer will visit us within 24 hrs. But after 3 days, I got a call from some guy who I certainly can not say being an Engineer. Any way, he came and changed the set-top box. I was charged Rs. 350.00 for this job.
Actual problem starts after that. After some time, I again faced the same problem of signals. Again I logged the complaint and got the set-top box changed. This time, this set top box was not responding to remot. Again I logged a complaint. Again the set top box got changed and the next day itself, the went fully blank. It is not getting the power.
Means, in almost 30 days, I have got 4 set top box changed. Is this is the quality of the set-top box provided by the Tata sky. I checked with some other sources. Then I came to know that the set-top box for which I paid Rs. 350 was not seal packed. It was an old second hand box which was pickedup from some other place with complaint. It was repaired and installed to my house. And every time the set top box was changed, it was not new. Every time it was second hand repaired set top box.
Since last 30 days, I have not been able to see the TV programs properly. I had been charged the member ship charge as per my package for this period also.
My complaint is if I am not given the service, why should I pay? also, if I am being cheated by the employees of Tata sky, I feel they should be paying for this.

Thanks


Ranjeet Kumar Yadav
Cell : 0091-[protected]