Tata Sky / Digicomp — Faulty Digicomp not being replaced .

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have a Tata Sky DTH connection since Oct 2007. In apr 2010 I purchased a second set top box on the same subscriber Id [protected] . In the last week of Sept the new Digicomp began to hang and was reset as per instrs of the online tech support. On 3 rd Oct 2010 my new Digicomp stopped powering on and remained on standby mode. I logged a call on 4 th Oct and recd an SMS -
"Your Tata Sky request ref WO No: 1-[protected] is scheduled on[protected]:20 hrs. For any further assistance, our service team can be contacted on [protected]."
When I dialed the given no. I was told the service center is closed down. Next day someone called and when I asked him to come at 6 pm ( as I was at work) he flatly refused despite my telling him that this would be reported to Tata Sky Helpdesk. This did not seem to bother himand no one turned up. Today is 8th Oct and I hav recd 3 more such calls onthe 6thand the 7th and the third this morning committing to reach my residence by 6 pmbut no one turns up. As per the Tata Sky terms the complaints are to be attended within 48 hrs max and here on the fifth day no service.
1. My warrant is not being honored.
2. The subscription charges are conveniently being debited for a dead Digicomp!

Can I get some justice here please.