[Resolved]  Tata Sky — Improper Customer Service

This is with service request reference No. 1-[protected] to my e-mail dated 02/06/08.

I am facing sound noise problem for which I tried on[protected]/3 times. After attending the call, there was no response from the divert extension for 5 to 10 minutes. Sir, finally I came to the conclusion that instead of wasting calls I tried to approach you thru' e-mail.

After '3/4 days call from your side came on my Mobile explained the procedure if visited at site. I told him very clearly that if for visiting Rs.300 is chargeable. Please don't attend the query which is not affordable to me.

Again on 06/06/08 your mechanic visited to my residence .After checking the digicomp he told us that the problem of noise is because of old TV. Problem remains unsolved. He asked us for Rs.300 which we could not afford. My son signed on slip that we will not pay Rs.300 even though it was told clearly not to attend the query.


Since installation to up till now there were no problems & no question of visit of your mechanic arised. If I am not willing to pay such heavy visit charges which explained it before attending. However, for the same Recovery from your side is implemented promptly. My Recharge card was due on June 25, 2008 however, on 10/06/08 message started showing that "your digicomp is not authorized" – pay Rs.101 and reactivate.

Sir, I feel that this type of customer service for the unresolved problem is not fair. You are requested to regularize the transaction and hope that you will not force me to seek for other alternatives for entertainment.

(this is a copy sent twice to concerned tata sky email id-till today no reply)

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Regards,
Amit Dumbre
[protected]@gmail.com

Customer service is one of the factors tht makes tata sky stand out from the crowd.. i have had my tata for 2 years now and have never had a complaint unattended.. ur case seems to be the unfortunate one.. i am quite impressed with their service..

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I agree. Poor services. Customer Care believes only in making PEP TALK calls. For example, I have complained that NDTV Hindu is not coming as advertised in the pamphlet while purchasing the digi box.
Complaint was given by email. The customer care rang up only to say we have to go to NDTV 24X7 site and press RED button. Then NDTV Hindu will come as a small screen. Not Full screen. This was never explained in any of their literature. The reasons are not known. Customers are misled.
Sometimes while watching Gemini TV, I observed that picture is constant but audio will be progressing like radio.
The signal strength shows only 40% and no one is interested to record.
The customer care only telephones without knowing actual problem
The customer care contacted us to renew the contract and when we highlighted the service deficiency, simply he renewed it for one more year without our consent. Every thing is oral and no SMS or call was made from our RMN.
We sent a mail to TataSky. So far still action is awited.
Subrahmanyam, B Ch V

Tata Sky — Very bad service and commitment to customers

My set -top box not changed in 7 days while they claim the service within 48 hrs. Do not opt for TATA sky as this is probably not having the TATA image which we know.