[Resolved]  Tata Sky Installation — TATA SKY installation - Misbehave of Engineer and no resolution of complaint for last 10 days

Dear Sir,

I would like to complain about the misbehave of TATA SKY installation- engineer and later when I complained this to the Tata Sky toll free number, they registered the complaint but didn't resolved it for last 10 days. I am still waiting for the engineer visit the site and install the dish. the entire mtter is give below :

I purchased the TATA SKY and paid for TATA SKY product - Rs. 15000- plus Installation charges Rs. 1000/- and monthly subscription charges Rs. 300/- total Rs. 2800/- to the Tata Sky dealer in Kandivali-E, mumbai. I was given the work order number - 1-[protected], for dish installationon and it was scheduled on 23-Aug-08. The engineer [VIJAY-[protected] ] visited my house, surveyed the site and forcefully asked me to purchase some additional accesories (iron plate) of Rs. 500/-. When i asked why should invest so much or give me alternative. he told me that you have to purchase it otherwise i'll use long wire and you have to pay for extra wire, when i asked him about the estimate of the wire and the cost he refused. He told that i can not give you the estimate, first of all i'll install then i'll tell you the cost and you have to bear the cost. when i insisted, he refused to work and misbehaved and disconnect the phone. when called him again and asked why did you disconnected the call, he told me that i'll do it and i will not install the dish. do whatever you can do and moved from my house. i was not at home, my wife was there and he misbehaved and moved from without informing.

Later when lodged the complained at TATA SKY toll free number, my complaint was registered and compliant numbr- 1-[protected], was given. I was assured that the matter will be taken care of and the installation will be done in 48 hours. i waited for next 3 days but the installation was not done.

i called again to the toll free number and informed the representative abhishek about the case, he told me that they will look into it and some one will visit the site next day. he also told me that the engineer [vijay - [protected] ] has told them that the customer was not ready to pay the installation charges. this is absolutely wrong, as i have already paid the fee during the purchase of the product. The engineer is lieing and misbehaving. I asked the representative to update their database and include my reply on the same. he assured me and gave me Service Request number - 1-[protected].

Till 29th noone visited the site, i called up again and spoke to piyush - TSA, he again registerd the complaint and assured me the some will visit on 30th aug.

Today is 30th aug and it is 19.00pm no one visited the site. I called the tata sky toll free number and again they saying telling me the same story of engineer's reply and false assurance that someone will visit and do the installation. I am suffering for last so many days facing the misbehaviour of TATA SKY engineer and false assurances of their representatives. i have invested money and it is going waste for me. there is not return on the same.

please look into it and get the matter resolved.

please take some action, if possible, against all this misbehaviour.


Thanks,
Paritosh Pandey - [protected]