[Resolved]  Tata Sky — Lack of Service

Address:

Karnataka

Hi,

I am a subscriber of TATASKY since 6-August-2011.

TATA Sky Reference Number: [protected]

Name: Ravi Mani.

After a lot of follow-up, I got my connection activated on 6-August-2011. At that time, they mentioned that because of local cable operator issue, for installation they requested me to pick up their technician and the materials from TATASKY dealer office which I did and got it installed. When I enquired about the service, they mentioned that it should not be a problem since they would not be carrying cables or dish or equipment and that they would only be carrying tools. Hence, they could easily come by bike and attend to service problems.

From 20th August, my TATASKY is not working (There is no signal) and the message says that dish has to checked and signal is not coming. I have registered the complaint. My Work Order Reference Number is: 1-[protected]. Every day, I have been complaining and I keep hearing that within 24 hours, the problem will get resolved but of no use.

So far I have spoken to atleast 6 people on this. They are saying that they will try to send someone but no one has turned up and no calls from anyone so far. After having paid so much, I am completely disappointed with their service. Their Service Level Agreement talks about service within 24 hours.

I have written to their Nodal Officer in Karnataka also two days ago. He has not yet read my email also.

I hope that this forum would help in getting the right kind of service