[Resolved] Tata Sky — No maintenance service | |||
This is the mail I sent them..but yet no response. The service engg keep calling and saying that the hd boxes are out of stock. Its been more than 72hours now. Dated:[protected] @17.30 Ist. Dear Madam/Sir, Its disheartening to write to you that I am very dissatisfied with your services. I have been using Tatasky since almost 3yrs now and have been facing issues only to be rectified after 24 or 48 hrs. However, this time, I was deliberately made to upgrade my tatasky set box to a high definition set top box, charging me a fee of INR 2799/- by unisyn enterprises,in Mumbai which is supposed to be a partner of Tatasky. It was installed on 26th june 2013. Today the date is 12th july 2013. Its not even been 16days and the box doesnt work at all. I called up your customer services last evening and requested them for an urgent maintainence. A Service engg did come here and say that the box is faulted and needs to be replaced.He went back stating that he doesn have a box with him and will install it today morning. To my misfortune, he comes today with the box but doesnt get along the adapter for it..he goes back saying that he will come back with the adapter and fix it. Again he doesnt turn up for 5 hrs when I call him he speaks utterly rude and says that he cant do anything till his stock of adapters come after 4-5days. What is this supposed to mean? Do I need to sit with an off television for the next 4-5 days? Everytime I call ur executives, they promise me to look into the matter and get back to me within an hour. Its been 3 hrs now, theres no call,no visit.Every hour I call thry say One more hour. And this isnt the first time, whenever I call regarding any query I am given the same cold response. By these kind of services that tatasky promises,I am afraid that you may lose clientele soon. I would'nt hesitate saying that the local digital cable services are a 1000 times better. However, I only wish to say that You either put me on to the management, or give me some number that I can talk to. I need the tatasky deactivated with my cash back. Hope you oblige to the same. Thanks &Regards, Valora Santos Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 22 Comments | |||
Comments
Tata Sky — Bad services and rude responses from tata sky
Dear Sir,I have taken a tata sky connection Subscriber ID: [protected]. This monsoon my remote control stopped working. I tried calling up thier customer care for 20 days and one day finally I was able to connect. When I talked to the customer service representative, Mr Vikrant, they told me that my connect was out of warranty and I need to pay 300 - 600 to get it corrected.
When I insisted that it was in warranty period and after a long debate they agreed that it was indeed in the warranty period but they still need to charge because 'MOST PROBABLY' I have physically damaged the remote. I told them that it was not the case but Mr Vikrant kept repeating it. Then when I wanted to complain about the bad signal, he refused to file complain at all! He told that I should talk exactly at the TIME WHEN SIGNAL IS BAD.
It was a big harassment for us. I would like to file a consumer court complain for that. Please tell me the procedure.
Thanking You,
Sincerely,
Shalender Singh
Tata Sky — No Customer Service Provided By Tata Sky
I am very disappointed by the services provided by TataSky.I had shifted to a new Flat on 11/6/08, and had requested for an installation of TataSky connection at our new place, on 10/6/08 Evening.
Today it is 15/6/08, and no one has come to our place to install the dish.We have been waiting for 5 days now.
Everyday when I phone to the customer helpline I am told that my complain cannot be attended and has been postponed for next day.
What nonsense is this going on.
Every time I am provided with a new request number and thats all, nothing is done.
These are the complain numbers provided to me so far by the customer care.
1-[protected]
1-[protected]
I want immediate action, or I will go to Consumer Forum and discontinue the services.
I also want the 5 days balance added back to my account .
Yes Dude All of you absltly right,
Same type of problem I have faced with TataSky's costumer care.
They committed for a particular day and even time by SMS. When no one has attended that, they just edit even the date of old complaint for same day.(Magically).
They are very expert for making JhingaLALA of costumer. I think they(Service deptt.) are simply spouling the image of great TATA company too.
Thanks
Raza
Same type of problem I have faced with TataSky's costumer care.
They committed for a particular day and even time by SMS. When no one has attended that, they just edit even the date of old complaint for same day.(Magically).
They are very expert for making JhingaLALA of costumer. I think they(Service deptt.) are simply spouling the image of great TATA company too.
Thanks
Raza
TataSky — no reply from tata sky customer service
my complaint no is 1-[protected]complaint from date :[protected]
I have recharged my account on 6-7-09
but my service didn't resumed.I am facing this problem from last 12 days.
Tata sky customer care doesn't replying anything about my complaint,
already 5 engineers are visited to our house No one was knowing any thing they were not able to solve our problem so they told now siniar engineer will visit our house,
but no one had visited our house my tatasky not working from last 12 days.
customer service is telling engineer will visit but no one is visiting
not a single person able to solve our problem.
I didn't get any responce from tata sky this is too much.
I think i have to say: "TATA" to TATA SKY
This is too much I wont immidiate reply from tata sky
i.c.shah
date :22-7-09
Tata Sky — No Service for last 72 Hours !
Hi,This was to bring to your kind notice that my complaints to Tata Sky Helpline have not been attended for the last THREE DAYS !
Since 12th Aug evening, I have been facing problems with my Tata sky set-top box and am constantly following up with your helpline, which just comes up with innovative ideas of how, NOT TO HELP,
Even after registering same complaint almost 25 times (Not Joking, !), the only response me and my wife keep getting is one service request number and a vague promise of the “engineer” visiting in immediately-next 1 hr-or 2 hrs or definitely-worse 3 hrs ! (How I wish, I could attach all those lovely sms-es, from Tata sky in this mail !)
It has been over 60 hours and at least 150 min of sweet talks, with several highly qualified persons, but of no avail! We have also had the fortune to talk to the so called “seniors” on helpline numbers, one Mr. Setu Desai and one Mr. Vishal with even better promises, which they also know will not be met!
I am sure tomorrow being Sunday, I must not expect any services and that would mean 5 DAYS OF MERE PROMISES AND ASSURANCES! So much so for a 24*7 helpline!
I can bet I am not the first one, nor am in going to be the last one!
Complaint Numbers: 1-[protected];[protected]
Managers we spoke to: Mr. Sethu Desai and Mr. Vishal ([protected])
Numbers of Mysterious Engineers, who never came: [protected] & [protected]
May God save those who have or would have Tata Sky. Amen
Rgds
Mo
Mumbai
channel invisible.
TataSky — NO SERVICES
This is to bring kindness of Tatasky people who after repeated complaints from the last 10-15 days of complaint for poor signal strength are not in a mood to rectify or reslove the complaints as it is compalint of Setup box and it will take time .I wish to inform them that there are pleny of Setup boxes are available in the market which they are offering @ price of 999 but for old subcriber ID [protected] they cant arrnge it.
I am sorry to comment about the poor and pathetic services of tatasky and the attitude of tata towards services.
Yash Thakral Cust ID [protected]
I request you to pls convey this to senior mangement of Tatasky
You can address your complaint to tata sky’s official handle @tatasky. They will send a technician who will provide you the adapter. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue asap.
I don't know about any senior contacts. I have just shared my experience and recommend you to do the same to get your issue resolved by sharing subscriber id details.
Tata Sky — HD CANNELS NOT COMMING FOR THE LAST 10 days
my customer id is [protected] in the name of manjeet kumar sadana no HD channel is coming for the last 10 days although payment for whole year is given alreadymytata sky HD-not getting the pictures clearly
Pictures are frequently interrupted.useless service activation
my subscriber id is [protected] and actv music pack is activated on my id which is useless to me so plz deactivate it immediatelyCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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I would like to escalate to higher authorities. Could anyone suggest the process. Otherwise i do not have any other option that approach consumer court.
Thanks
Venkat