[Resolved] Tata Sky — dealer behavior | |||
Sunil lahakar, Yashwant nagar, Loni khurd, Loni-talegaonroad, Taluka- rahata, Ahmednagar- pin- 413713 To, Tata sky, Consumer cell RE: - Dissatisfactory service during installation of Tata sky Dear Sir, I would like to inform you of my dissatisfaction with regards to the purchase of the Tata sky DTH product and the subsequent installation service. On date, 15th November, 2010, I purchased a Tata sky DTH unit for Rs 1200/-, which include the recharge cost, from m/s Jeevan radio house (Add: - Main road, Taluka- Srirampur, district- Ahmednagar – 413709). Unfortunately, both, the installation service performed and the behavior of the seller was disappointing and unexpected. I was told, rather rudely, to get my own ID no. for recharging the DTH monthly service, in spite of paying Rs 200/- upfront for the same. The unit was not functioning for almost 5 days after the purchase. I was also asked to switch on the television for the entire duration until the service was started. This resulted in my television being switched on for almost 30 hours over a period of 5 days. Calls went unanswered and repeated attempts to contact the dealer were futile. Finally after 5 days of continuous attempts and influencing the dealer, I somehow managed to get the service started on the 19th of November 2010. I’ve had a harrowing experience during those three days and this has seriously has cast a doubt in my mind about the brand value and promise of a product like Tata sky. I look forward to your reply and a resolution to my problem, and will allow myself 10 days before seeking help from a consumer protection agency I possess all the original documents including the bill of transaction, the installation copy and the warranty card. Please contact me on the above address or by phone at +91-[protected] Sincerely, Sunil K. Lahakar. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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