[Resolved]  Tata Sky Setupbox — bad service and harreshment

Address:

Mumbai City, Maharashtra

i Rajendra G Valmiki i am using tata sky from last 3 years my id no is [protected] on 5 may 2012 my setup box not working i was call at call center a lady pick up the phone she said within 2 day your setup box will be replace and for new setup box our charges is 350 rupees i said ok i ready to pay 350 rupees after 2 days i was call so many time in call center every time they promise me today our engineer 100% come to visit at your home between 11am to 6 pm but after end of the day nobody come to my house for replace tatasky setup box and i am daily calling on call center and they put me hold 1 hour but i am not get any resolve my problem after 10 day in evening 6 pm on 16 may i called again in call center i spoke with this time with team leader he arrange 1 engineer he came to my house with old setup box i ask him i dont want to old setup box he said we dont have setup box in our stock office i just set this set up box for 2 day but on this setup box not cath remote signal you touch your finger for change the channel and before that you not pay any amount to us after that i replace your setup box you will be pay 350 i said ok after 2 day he not come to my house for replace my setup box and tatasky chared me 350 rupees in my account after that on till date 5july 2012 iam calling in tatasky customer service center every time they promised me today 100% we replace your setup box and this setup box is fully current if you touch this box for change the channel you face electrical shock if any accident happen in my family for reason this setup box who wil responsible. tatasky so i am requesting to Mr Harit Nagpal, MD & CEO, Tata-sky please solve the my problem as soon possible