Tata Swach — damaged goods received

I have ordered Tata Swach online from www.tataswach.com for Rs. 1199/- Order number:[protected] Order date: 01 December 2011
I have received the product on 8th Dec 2011 and I found that the upper vessel got damaged and the tap was missing in the package. I sent out an email to the customer care email address ( [protected]@tatachemicals.com ) and no response. Next day I called the toll free customer care no. [protected] and they have registered a complaint (reference No. 66682 dated 10/02/2011) and they promise the service within 3 days in Trivandrum by defective goods would be replaced. I didn’t get any service, so I again call the customer care and they asked me to wait for 2 more days.
Again in the 6th day I have called again, some things are repeating. (Reference no. 68039 dated 18/02/2011 ). Till now no response.

I have purchased the good on 1st Dec 2011, got the damaged product on 8th Dec 2011. Today is 21st Dec 2011, no response from TATA to replace the damaged product.