This is Linus, i had got a new Tata Swatch water purifier on 29th Jan 2011 from a shop in J. B Nagar. My water purifier stopped working after 2 days from hence forth i have been calling the TATA sales executive Mr Arvind Singh to send the technician to my residence for servicing. My complaint was not taken serious and at last i had to again try calling them, Finally i succeed calling Sales Executive Mr Singh & fix an appointment with the technician for Tuesday 22nd Feb at 7:00 PM. The technician who was supposed to come for servicing Mr Vinod mishra at 7:00 PM did not turn up till 8:15 and when contacted to know his whereabout i was told that he is having his breakfast with one of his friend. After this i lost my head bcz i cancelled all my plans for the evening so that the servicing for the purifier can be done as i was unable to drink the tap water & i had to carry water from my office everyday for me. I started abusing the technician as it was his mistake he was supposed to come at 7:00 PM & it was 9:00 where there was no sign of him. Last when i spoke to Mr Arvind Singh at 9:14 PM and i asked him for his superiors name to take forward my complaint i was told sorry we cannot give you his name & ph no.
My purifier is still not working. Please take my complaint into consideration as i have spend 1000/- for that purifier which worked only for 3 days & this is the way people have been harrased from the sales company & the technicians.
Their office is located in Tata Chemicals Ltd, Ground Floor, Leela Business Park, Marol, Opp Leela Hotels Andheri (E). Sales Executive Mr Arvind Singh Ph No - [protected] * Technician No [protected].
I would be really thankful if you can take this issue forward
Thanks in advance
Linus
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