[Resolved]  Technocity, Sarat Bose Road, Kolkata / Whirlpool — Non delivery of washing machine

22/12/2009

Mrs. Nagina hasan

Subject: Late response

Sir,



After the warranty got over, the machine got few major problems. I have a front door whirlpool washing machine. I Lodged a complaint on 24/05/09 the complaint number is MB[protected] but there has been mo response from the service centre. I lodge a complaint again on 18/06/09 and the technician told me that the machine required a new front door .the technician told me that the new door would cost about Rs 2400. I ready was to pay them but after every day I called them they only told me that they were sending a technician today .this continued till the next 15 days and after 15 days they told me that they dint have a door for replacing in stock .but the door dint seem to ever come. after waiting for 15 day I called a private technician from out side he repaired the same door without replacing it and he charged only Rs 350 .after one and half month their technician came with door but I had already repaired the door, hence I sent him.

Again I had problem with my machine motor .the technician said that the motor had burned and needed to be replaced .I complained in whirlpool service centre and they lodged the complaint on 16/12/09 and gave me the complain No MB[protected]. receiving complain number, I called them 3-4 times every day but all I get are false promises .No one has till date visited single time .I was promised that the technician will come in the evening on 22/12/09.i had to cancel my other plans to attend the technician but he never showed up wasting my time.
As a working woman, I cannot be afford to waste so much of time.
After selling the machine the company has failed to provide proper service.
Please kindly see into the matter and take appropriate action.

Thanking you

Mrs Nagina Hasan

Dear Sales Manager,

On 26th January 2010, I approached Bajaj Finance representative Mr. Abhijit, stationed at Techno City (Great Eastern), of 15B, Sarat Bose Road, Kolkata- 20, for financing a 32 inch Philips LCD TV, model NO: 32PFL5402, valued at Rs. 31000 (Thirty One Thousand Only), under your Zero Interest 12/2 (12 EMI, out of which 2 are Down Payments) finance scheme. Accordingly the form was filled up & documents handed over.

On 27th I again met Mr. Abhijit at the showroom, when he told me that the same will be sent for verification. On the same night we got an SMS on the Cell NO: [protected], that the Proposal / Request NO: SF604026, has been approved.

Today on the 28th when I again went there, for the payment & delivery, I was told by Mr. Abhijit that it was approved under your Zero Interest 12/4 (12 EMI, out of which 4 are Down Payments) finance scheme. Although this was quiet contradictory to my proposal / application, I got no feedback / clarification regarding the same.
Ironically as a reward to my three days visit & patient wait, I got a very arrogant answer from your representative, like : “I cannot explain you the reason why the scheme got changed”, “Take it or leave it, maximum I will loose a customer”.

From some reliable sources, I have come to know that the proposal has originally been logged by him under 12/4 scheme, for Rs. 60, 000.

But if I accept such finance proposal, It will put my plantings haywire. On the other hand such act on the part of your personnel will not simply deprive you & Bajaj Finance of a customer, but also tarnish your images.

It will be highly appreciated, if you can please look into the matter & revert to me.


Yours truly,
Pradip Ghosh.
Mobile NO: (0) [protected] / [protected].