TELE BUY — Product not delivered

I placed an order for Ervamatin hair oil on Dec 12, 2009. I have been calling them since the said date. Initially whenever I called they used to say that the order will reach within a couple of days but I never received it. I mailed them also a couple of times, but to no avail.

After one and a half years now, they are saying that they never received an order from me and that I need to contact CCAvenue to get my money back. They are even saying that I never called them before. They are saying that there are no calls from my number in there records. It is really pathetic.

I hope that Consumer complaints can be of some help.

Below is the mail that I got soon after booking my order.

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Dear Customer,

Thank you for your order from http://www.telebuyindia.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@telebuyindia.com.


ORDER DETAILS:Merchant Site URL : http://www.telebuyindia.com
Order Number: 3746
Order Received: Dec 12, 2009

Total Amount : INR (Indian Rupees) 4280.00
HDFC Bank Account Holder : Sajid Reshi
Billing Address : (As entered by the Customer)
Reshi Manzil, Zadi MasjidSafa Kadal
Srinagar Jammu And Kashmir
190002 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 115.117.141.130

Recipient's Name : Sajid Reshi

Shipping Address :
Reshi Manzil, Zadi MasjidSafa Kadal
Srinagar Jammu And Kashmir
190002 India

Recipient's Phone Number :
[protected]

Special Instructions :


Regards,
CCAvenue Customer Service



[protected]@telebuyindia.com