Hi
This is in reference to my order # M779415 placed on 7th March 09 for a Body Shaper with Telebrands. I would like to have this product returned & my entire money return back to me. Before that I would like to highlight some facts about the services they are providing.
1) When I placed this order – the TV ads clearly mentioned that order now & get 1 set free. The total cost for the set was 2999/- There was no mention that only the top was 2999/- & the shorts would cost Rs.395/- extra.
2) At the time of ordering the product on the phone, I was told that the product will be delivered within 10 days. I received the product on 9th April 09 almost more than a month’s time.
3) On receiving the product, I found that the free set was missing. And the body Shaper was not of the quality being shown on the TV. The TV ads also claim that the shorts are made of such a good material that the stitches don’t give away on wearing it & niether does it rollover. This claim of Telebrands proved to be wrong within 30 mins of me wearing the shorts.
4) THE MOST IMP concern is that when I called their customer care on 20th April asking wheather I can go & hand deliver the product @ their Bhandup branch for a refund, the executive Nancy told me that they do not accept hand deliveries. The question is if I can hand deliver the product why should I pay courier charges? I am already at loss of Rs. 395/- postage & courier charges paid while receiving the product.
I am logging a complain for 3 reasons.
A- for cheating & not sending the free set,
B- for False claims on TV &
C- for unnecessary forcing me to courier the product & bear additional courier charges.
D- No reposnse on the mail send to them on 20th April @ [protected]@telebrandsindia.com
Regards
Anita Menezes
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However after getting the materials, I found that the same are lesser than my size. It is very difficult to put them on the body. Morever, the Ped Egg is specialised items meant for the beauty parlour, not comfortable for individual use. In fact, I was told that I will be getting foot massager, which would provide relief to me from leg/toes/body stresses.
I, therefore, request them to kindly send me the Body Shapers in appropriate enlarged size, keeping in view that my Hip- size-42” and chest size is 38”. I also request you to replace the Ped Egg with Ped massager or any other gift item/supplementary item like kitchen ware.
I have requested for the replacement of certain items taken from them and accordingly sent the original items back to them, vide the Government of India speed post dated November 13th, 2009.
After one year I was told by the executive that they have not received my speed post packet in the month of November, 2009. Therefore, I lodged a complaint with the concerned Post Master on this matter.
finally, I found that they have already received the product sent by me on 13th Nov, 2009 on 17th Nov 2009.
Till now they have not sent a Body shaper to me . today is 19th April, 2012.
Completely cheating company ...Tele Brand India Ltd.