[Resolved] The Mobile Store — Problems availing the Rs. 5000 gift of Holiday Voucher

[Resolved] The Mobile Store — Problems availing the Rs. 5000 gift of Holiday Voucher

N nitin72 from Bengaluru, Karnataka

Dear Sir / Madam, I had got the gift of a "Holiday Voucher" on purchase of a mobile phone from "The Mobile Store". I had promptly filled up the form online specifying the option of three venues and three dates and submitted it to Countrywide Holidays. Within a few days I got the email response that I was being given the option of staying in Munnar on "ANY ONE of the three dates that I have specified" and that I have to send my draft of Rs. 599 within five working days. I arranged for the draft and this was delivered to them in two days. However, when I asked them to give me a "firm date" for which I can stay I was given the following response: 1. The allotment of the dates is an automated software process and the dates cannot be given immediately. 2. Read the terms and conditions of the offer. 3. The allotment of the "exact date" will happen only fifteen days prior to the date of stay. When I asked in such a scenario, how do you expect me to book my tickets - I was told that "You should choose your dates so that you do not travel in peak season and to an in-demand destination". This is a ridiculous response because the firm disallows bookings in peak seasons. I had also sent two emails saying that since I am travelling with my two year old son, I really would not be able to go ahead without confirmed tickets but I did not get any response. The high-handed, uncaring manner in which these people talk makes one believe that they are doing the whole humanity a huge favour by arranging for holidays for you. Also they easily wash off their hands off every question by saying that: 1. It is all listed in Terms and conditions. 2. It is an entirely automated software process about which they cannot do anything. It is high-time that the sponsors (in my case - The Mobile Store who use these "gifts" as a central part of their promotion) take the case on behalf of their customers and take Countrywide to task for such uncooperative behaviour. Thanks, Nitin Was this information helpful? No (0) Yes (1)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Rohit Agarwal

I was offered a gift voucher for the holidays and I had duly applied for it sending the letter on time. I haven't received the letter from them confirming my destination till date. From the phone number given to me by the party offering me gift voucher, I talked to Mr Jaiswal today and he told me that the bookings are for tomorrow in ooty. I am wondering how will I get the tickets booked for travelling at this point of time? Further on Mr Jaiswal told me that they don't have any mechanism to confirm whether courier was received by the concerned person or not and the onus is on me to confirm the hotel bookings!!!! I am unhappy with the tone and the answers being given by Mr Jaiswal.. Certainly they need to teach their executives to speak properly...

The service provided by CountryWide Holidays is very POOR and you should consider twice before hiring them for providing gift vouchers.

Mr.J.RAJESH KHANNA

from Chandigarh, Chandigarh

I got the gift voucher and registered online and got the confirmation but they are giving the places alone and not the exact dates then how can we plan to take on leave in our jobs? and how to book tickets?

srirang dhende

from Mumbai, Maharashtra

I HAVE WON A PRICE OF CASH BACK PRICE OF RS.5000, IN THE MONTH DATED:- 11/06/2008. I HAVE DONE ALL THE FORMALITY WHICH UR EXECUTIVE HAVE TOLD ME.BUT YET I HAVE NOT RECEIVED ANY CHECK OR DEMAND DRAFT OF THAT AMOUNT. SO PLEASE DO THE NEEDFUL, OTHER WISE I HAVE TO TAKE SOME STRICK ACTION.

Bodhirupa Sarkar

from Delhi, Delhi

Similar experience...I had bought a Sony Ericsson mobile from mobilestore at Lajpat Nager, New Delhi. I received an assured gift voucher, a holiday package of Rs. 10, 000/- for 3 Nights 4 Days along with my purchase. I called up your concerened travel agent, Travel Port[protected] to make booking for Jaipur. They are offering me normal rooms at Sarang Palace which costs arount Rs. 1800 (un-discounted) per night. Therefore, the cost of the package comes out to be around Rs. 5400/- (un-discounted) only. But my voucher is of Rs. 10, 000. When I expressed my concern regarding the same, they said they cannot help me in this regard.

I have also tried to contact mobilestore customer care no. 60006363 which is permanently switched off. I have even registered a complaint on mobilestore website and sent a complaint e-mail but have not received any reply to either.

My advise to all...Stay away from mobilestore if you do not want to be cheated.