[Resolved]  The Mobile Store — Non-refund of Cash Back

Address:

South Delhi, Delhi

I had purchased 2 mobiles from The Mobile store at Lajpat Nagar, New Delhi in October 2009 & received 2 scratch coupons for 5% cash back on these mobiles. The said coupons alongwith the request form for refund of 5% cash back each was sent to The Mobile Store office in November 2009 & the same was confirmed recieved in their office in First week of December. As was mentioned in their request form that the refund of cash back will be sent within 6 weeks of receipt of the request form, I called their office in Jan 2010 & was informed that my requests are under process. I have been calling their offices since Jan 2010 to get my refund & I have been repetedly told that the cheques are being made & I shall receive them within few days. In my call to their office reference no. R[protected] on 14/2/10 I was assured that cheques are being made & shall be despatched within 5 - 7 days. When I did not receive the cheques till first week of March I contacted again & was told that cheques are ready & will be despatched on 6/3/10. However till today, i.e., 13/04/10 no cheques haves been received by me. I think such a big organisation either can't afford mere Rs. 1000/- to refund to their customers or they are trying to make a fool of the customer by launching these type of offers so that they can increase their sales & just harras the customer. Request if you can help in getting the refund.