[Resolved]  The Professional Courier — Document not Delivered / Unprofessional Attitude

I Had couriered a document to Kerala on the 11th of April 2008 and was promised that the document will reach on the 14th of April 2008, the date i intended it to reach . The document was not delivered on 14th and when i called to enquire on the status of the same i was told that since 14th is a holiday because of Vishu - the kerala new year, i requested Professional couriers to deliver the document on atleast the 15th, i was asked for the address again and was given a confirmation that the document will be delivered on the 16th . On the 16th professional Couriers calls up the consignee and asks them to pick the document at their office in Changanacherry . When i speak to the booking office in bangalore, the concerned person asks me to just wait and says he is helpless and cannot do much about it, the contact number given by him of the changanacherry office also turns out to be incorrect . i find out the number by my own means and when i call changanacherry, the response i get from them is that they cannot have a home delivery done and when i request them to do so, the person there speaks to me in a way which conveyed that for the amount of 30 Rs which i have spent this is the service which will be provided... when i try to contact the bangalore office they also talk to me in a way that shows they are least bothered even if i approach the consumer forum and do not give me the Number of their Head Office .

When i contact the head office and speak to the concerned person there, he is also very uncooperative and i had to take him on a conference Call with their changanacherry office which is of also no recourse because during the course of our conversation this gentleman states " to do whatever i want " and that they cannot help me .

The professional couriers is holding me at ransom since the document is in their custody and i have to depend entirely on them .

Please suggest which forum to approach so that atleast other customers are not affected by this Unprofessional and Callous Attitude .
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir / Madam,

I have sent one consignment on 23/10/09 to Hubli through Professional courier at below address
J.Gangadhar, Plot no:2, "Raghavendra nilaya", Padmaraj Nagar, Gokul Road, Hubli-580030.
Still the consignment has not reached. Kindly let us know the status at the earliest.
Consignment no:BLR[protected]
I strongly disagree with this. Since Courier is a service industry there can be some cases where they can not better the service. House address deliveries many times faces these problems. Before sending the sender has to ensure the delivery.

In this particular case I feel that he is bluffing ha has not given any consignment number. We can not generalise from one or two single incidents.
Joshi
Two consignments of 5 kg each are despatched from Bangalore to Haliyal through Professional Courier. I got a call from Haliyal Professional Courier that I need to send a vehicle for the pick up of consignments. On numerous instances when the consignment has landed at Hlaiyal the concerned person is asking for a vehicle. This is totally unacceptable. When I spoke to the concerned at Haliyal, he told me if you are not sending the vehicle then the consignment will be delivered as per their wish and time & also his behaviour is very rude. It is disgusting to have a Professional Courier Branch like this. Kindly instruct the concerned to deliver it immediately.
I also had a same problem. There is a document which is booked by some company at Banglore do my home address at Bhopal, the date of booking is 6th Feb 2010 and is not been delivered till know i.e, . 12th Feb 2010.
No one is taking any responsibility of this missing document, the are just bouncing my complaint from one office to the other!
The document number is BLR52057229.
Dear sir,
Last 20 days before(5April10)i was sent one item from UAE to India Kerala Kannur dist. Pariyaram medical college through Aramex courier service company. The material is reached in kannur. After that this aramex courier peoples they given this item PROFESSIONAL COURIER SERVICE company.This time my mobile was missed as per aramex office peoples (Aramex courier service #[protected], or contact person-Mr.syam-[protected]).My receiver got only ITEM COVE.Parcel cover also opened.And your peoples throwed the item&they left the place and they gone without signature.Please u peoples ask this concerned guy to WHERE IS THE RECEIVER SIGNATURE.

Sir, please take one action fastly.

Please i don't want to create issue..please return that item to my receiver.
This is not a professional courier..This courier company name should be Undelivered couruer company...
HAVE GIVEN COPLAINT ALLREADY. TILL NOW I DIDN'T GET ANY REPLY FROM U. I[censored] DO LIKE THIS IT IS VERY DIFFICULT TO BELIEVE IN UR SERVICES.

I[censored] HAV ANY RESPONSIBILITIES PLZ REPLY FOR THIS.
this courier service is just no response towards d customers ...
Professional courier - A very unprofessional courier company. They should be banned.
hi
i am sheela saketh i should get a courier containing of rakhis i did nt get them it was sent to me on 18th august today it is 24th and still i didnt get the rakhis...listening to ur reputation i sent the courier to u but i did nt expect these things from u...plz see that i will get them atleast today...
courier reciept numb:351910
contact numb:[protected]
sheela saketh
This is my 4th mail to you in connection with courier that I had sent to Guwahati through your collection center in Palavakkam Chennai. The doc # is [protected] dated 5-10-10.
I have been getting replies stating that:-
HOSPITAL GATE CLOSED.
ADDRESS NOT TRACEABLE.
NO SERVICE FOR THAT AREA.
MY QUESTION IS:-

HOW CAN SUCH A WELL KNOWN HOSPITAL GATES BE CLOSED? YOU MEAN TO SAY THERE WOULD BE NO SECURITY OR TIME OFFICE TO COLLECT THE PACKET?
IF THE ADDRESS IS NOT TRACEABLE, I HAVE CLEARLY MENTIONED THE CONTACT NUMBER, THE DELIVERY BOY COULD HAVE CALLED AND GOT THE DETAILS.
IF YOU DO NOT HAVE SERVICE IN THOSE AREAS, AREN'T YOUR COLLECTION CENTERS AWARE OF IT?
Got a mail for my first mail asking me to send you the address of the place to be delivered and I did so. Till date it has not been done as it's been lying in your palavakkam collection center.

Got another mail asking me to get in touch with one of your staff in the main office and though he was aware of my call, he never came online and they also said that I have to deal with the collection center.

When asked for Rinas Madhar, they said no person in that name is in our main office.

I've been getting all bull excuses and now your collection center personnel called me 3 days back and said to collect the packet as it's been lying in their office.

Is this the kind of service your courier does? WELL, IT'S AN UNPROFESSIONAL COURIERS.

I'm taking this issue to the press instantly.

This is for your info.
Regretting for having used your service.

RAVIKANTH
To,
Manager - Administration,
Professional Courier Services,

Today I, the undersiged, visited your Sakainaka branch to register a cover for local delivery. The cover was properly packed and sealed with glue. Since the cover was very large, I made it into half by pasting the half part of the cover to the back side with senders address on back side and I stapled it. Earlier also I sent in similar fashion due to size of the cover but this time the mallu lady asked me to remove that stapled pin. I removed that pin and then she told me to un-paste / release that partly packed portion from the pasted side. I told her that there is a cheque and nothing else. I sent earlier also in same mode and you (that lady) never had said a single word.

Based on her order, I first removed the pin and then removed the pasted part. Then I told her… why you are demanding such action. Then she started bumping by saying we will not take it as our people will take the cheque/ remove the cheque. I asked her, so now you want to convince me by telling that Professional courier has all thieves working for. Then she addressed me as a DEVIL. All your employees heard this. Her such word has irritated me a lot but being a lady I did not do anything.

Without having a sense o[censored]nderstating that she is serving the customer, she said “we are not here to take Rs.15/- booking. You can leave here and we are not going to book it”. Such vulgar language used by her denotes how much she is pissed of her nature. I told here “Madam have you fought with someone in the morning and that’s why you are behaving like this with a customer”. She said, “ we have not called you here to make a booking”. I got really surprised due to her behavior and wordings.

I told her to mind her language and said, your belly’s are served by we customers only. Think before what you omit from your mouth. At last she did not book. I told her that I will complain it to Mr Chacko directly. She said- she is not scared of it.

What does it prove? Professional courier is recruiting unprofessional, thieves (as per her above words). Why she used that word DEVIL? I request you to kindly get a mental check-up of such person before making them to sit on the front desk.

Hope you will warn her to change her attitude and this refusal part of not booking customer. She threw my cover on the table.

I know such foolish people will now try to express their views and convince others to cover up their deeds. Really pathetic.

Hope as a professional you will take stringent action against such people and teach them to behave in proper ways.

If this mail is not pertaining to your department / action to be takne, then please forward it to the right person so that she must be taught how to behave with a customer.
Also, pls write back to me what sort of action has been initiated against her within next 7 days.

With regards,
Mathew

The Professional Courier — NON DELIVERY OF MY CONSIGNMENT

THIS IS IN REGARD TO TO MY CONSIGNMENT

NUMBERED , RCM 82526

dated 25 feb 2011.

it has been 2 months since the booking but the courier has not been delivered.it has caused serious problems since then for me.the office says that it has been delivered to pune office.but itseems they are not even bothred to call and give me the details of the consignment.no one from the courier office ever rang to explain the delay or their failure.this is a serious mockery of our patience and forgiveness.in the past also i had similar experience which i ignored . repeated acts like this are frustrating and unacceptable.

hope you'll take needful action sir
Dear Sir

I sent one consigment on 19/03/2011 to Mavelikara, Kerala State through Professional courier at below address Visalakshi Kovilamma Ambalayam South fort Mavelikara Alleppey Dist Keral State Pin 690101
Still date the consigment has not reached. My Consigement No[protected]. I posted this at korattur Branch Chennai 600080. As the document did not reach, I got a heavy loss. I feel very bad about service
My cell no is [protected]
My name is R M C Varma

Professional Courier ltd — lack of service and customer irritation

The details of the courier are as below:

Consignment No : PLI502315 , sent from Pali to Pune. Please provide a reply as to why the courier cannot be delivered so that i can submit the same in consumer court.

first you have delayed the delivery of courier and later you ask the customer to collect it himself, is this the level of service you provide???


Dear Sir/Madam,

My sister has sent me a rakhi through professional courier. i have received a call today on 17th aug 5 days late and the courier people are asking me to collect the courier from their office. They say they donot have any person for delivery. Is this the level of service expected??? If their is no staff for delivery, then they should not collect pick up the courier atleast to do a favour on the poeple.

Courier sent from : MARWAR (Rajasthan)
Courier sent to : RAHUL MISHRA , HSBC center , Kalyani nagar.
Courier currently at : Pune office of professional courier, opposite to Jehangir Hospital
dear sir,
i have send one parcel bedford coonoor branch to yoganathan gudalur dt 5/7/11 refer no is cnr0249903 still not delevered we are spoke to manager he not given any responce we need a soulution for this parcel kindly help me
I[censored] have any RESPONSIBILITIES pls reply for this
This courier service is really very unprofessional and non co-operating.
one o[censored]seless courier i have experienced, Because we got a courier from Chennai to hyderabad .The people from that side has clearly mentioned that it was reached to hyderabad.But the people of Hyderabad i are saying that that courier has reached to Mumbai, We are calling to customer care near secundrabad paradise customer care .The useless team is working there they don't know how to communicate with the customer and after then they stopped lifting the phone .This was embarrassing and the bunch of are working there .My docket no is :- MAA[protected]. please let me send a confirmation from them.
parcel done in banglaore in the morning what time will it reach thiruvarur through professional courier
professional courier its totally fraud ask in 24 hour delivery but 3 day but not receive my courier so don't use in professional courier thank u
professional courier complaint no 2736 ask in 1 hour later in now but not response my pud no BLR70768005 plz reply me now

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