Comments
I'm facing a similar problem with Thomas Cook. After agreeing on the rates for a Kashmir trip package and also paying a small differential on account of air fares, these folks call me back after 5 hours saying that their systems were down and therefore the tickets could not be booked. The price of the tickets had now doubled! I chose to cancel the booking and they promised to make a complete refund. It's now been two weeks that I've been following up! They are polite on the phone once you get through, but do not follow up commitments with action. Have spoken to three people so far - Farhan, Bela and Mitesh. Am preparing to escalate the matter and take it up legally as well. G. Gopinath
Reply
So sorry to hear this, would you inbox us your email address, contact number and branch details, please? Our Customer Care Team is keen to get a few details and assist.
Thanks,
Team Thomas Cook India
Thanks,
Team Thomas Cook India
g.[protected]@gmail.com is my email id. Appreciate if the customer care team could share its email id or write to me on this id - I will forward all correspondence and if it helps could call you to give all details. I'm not sure which branch we were dealing with - we contacted the number given on the official web-site.
While on this, we did send another mail to the people concerned yesterday as well as service.[protected]@thomascook.in.
Haven't received a response yet. As mentioned therein, I'm preparing to go on a holiday (booked through another agency) and will be following this up with Mr. Madhavan Menon on my return before pursuing other options.
Regards,
G Gopinath
While on this, we did send another mail to the people concerned yesterday as well as service.[protected]@thomascook.in.
Haven't received a response yet. As mentioned therein, I'm preparing to go on a holiday (booked through another agency) and will be following this up with Mr. Madhavan Menon on my return before pursuing other options.
Regards,
G Gopinath
Hi Gopinath, unfortunately you seem to have used an incorrect email id for our Service Quality Team. Not to worry Mr. Gopinath, we have escalated this as top priority and you will hear from us with an update by eod today.
Our sincere apologies again.
Thanks,
Team Thomas Cook India
Our sincere apologies again.
Thanks,
Team Thomas Cook India
Dear G. Gopinath, we had escalated your concern to our e-biz team on top priority and are delighted to know that your refund has been processed and will reflect in your account in 4-5 working days. We sincerely regret and convey our apologies for the inconvenience caused and may we re-assure you that will continue to follow up and keep you updated on the credit.
Hope we have been able to resolve your concern?
Best Regards,
Team Thomas Cook India
Hope we have been able to resolve your concern?
Best Regards,
Team Thomas Cook India