[Resolved]  Tikona Broadband Services — No quick solution to problem

Tikona Broadband Services — stupid reply against compl. & no active staff of bill dept & tech. dept.

Hi sir / madam,

Sub: complain against tikona broad band services

Before a 1 & ½ month I had applied for tikona broad band services through sales man of this tikona broad band services & A/C no was [protected]
That time company had assured me for best services of broad band and given me plan of Rs-499 in this plan unlimited surfing & downloading free for a month.

On the time of activation they had change my plan 499 to 599 rental after that technical dept of company came at my home & attach the dives on the same time there was technical problem in his system from day 1st, further services was totally stop due to technical fault after that I had complain against services to technical department 4-5 times & they had also given me complain no but there was no action on complain from technical dept.

Finally in decided to go for deactivation of connection on 4th sept and request them for my initial deposit which a have been submitted in the starting Rs -500 but till date there is no any action against that , any call from company side when I make call to the dept which is in sec 11 dwarka & sales executive they don’t picks up call

So sir I have hardly request to u that take some immediate action against them & any my deposited money

Thanks & Regard
Surender Sharma
[protected]

Hi there,

My USER ID is - [protected]

My contact number is - UAE - +[protected]

India - [protected] (Sushma Khandagale)

Tikona had restored my net service last week for 2-3 days with a very low speed. Now it has stopped again. 2 weeks back Tikona gave a call at my home number saying that the problem was from Tikona end and they are waiving off the bill which seemed to be a hoax as 3 days back the recovery guys came to collect the 2 months pending bill. Now today (27.06.2012) I called up customer care (from UAE) the tech dept guy said that there is no prob from their end and the complaint is of billing dept and when call was transferred to billing dept they said it is of tech dept. Today was my last call to TIKONA regarding the service and bills. I will be launching a complaint at consumer court soon as Tikona is not willing to help their customers. No tech person has yet come from tikona (tikona cc says that the tech person was unable to find our address). If recovery person can find our address Why no tech person.Attached is the bill from Tikona for the period where there was no connection.

Now that my connection is disconnected by Tikona, the so called Legal dept is harrasing me for the Payment foe the service not given to me. As I am out of India the calls are attended by my family members. The recovery people are threatening my family members saying that Police will be coming to arrest me, which is creating tension at my home. If the calls do not stop I will be bound to file a case at Police station against TIKONA and the recovery guys whose Number and names (along with call records) are with us. Also they are threatening my family members for money which itself is a crime.