[Resolved] Tikona — Slow speed and no help from customer care. | |
Hi complained about 10 times to the customer care of this company no responce from the concern team or the department. the customer care service is worst, executive are not ready to help any of the customer. they do not have any complain direct no. no contact to the corporate office. please help me. Was this information helpful? | |
Nov 16, 2016 Complaint marked as Resolved Verified Support Jan 12, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services Verified Support Jan 20, 2012 Tikona Digital Networks Customer Care's response HiThank you for your mail, We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours. Regards Tikona Services Verified Support Jan 27, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per update Correct bill is calculated, Billing details are as follow, Billing Period 05-Dec-2011 to 25-Dec-2011:: Advance Recurring Charge: ADBB549 Rs549.00 Recurring Charge: ADBB549 Rs219.60 User Id:- [protected], and Name:- KIRAN GOSAVI Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services Verified Support Feb 28, 2012 Tikona Digital Networks Customer Care's response HiAs per your request for disconnection and Refund of your money our Team has gone through the details and as per their update, Account is terminated and Refund of Rs 1100 is passed on 21/2/2012, the refund cheque will be couriered at your place within 30 working days Regards Tikona Services | |
 295 Comments | |
Comments
I am also getting same kind of problem.
when I try to pay montly bill online, it is giving "Page not found error" in my browsed.
I mailed the same to customer care many times
they are simply saying it is working fine. try again. I am trying.. trying.. trying... and getting same messge.
But no reply from them
And more over, they are saying we will get benifit of 25/- if we pay online.
This is 3rd month running with same problem.
when I try to pay montly bill online, it is giving "Page not found error" in my browsed.
I mailed the same to customer care many times
they are simply saying it is working fine. try again. I am trying.. trying.. trying... and getting same messge.
But no reply from them
And more over, they are saying we will get benifit of 25/- if we pay online.
This is 3rd month running with same problem.
Tikona — Wrong Commitment by Agent
I activated Tikona wireless broadband when I was told by the sales-person that I would not have to pay for installation charges, also I would get 500 mb/month free.But, I my bill is included with installation charges(rs. 500) as well as post usage that is just 100 mb/month rather than 500 mb.
Contacted customer care for many a times. They say that they're unable. However, they agree that I'm misguided by their sales-person.
I am also one of the victim of tikona. The agent collect the cash 500/- towards new connection on 02/4/10 and told me to you will get connection within two days.The Network people came up tell tat signal's are not comming to your home and they said we will return the amount within 3 days.After 3 days i called up area manager and sales agent they are not picking up the call.when ever i called to tikona customer care they saying it's under processing.
Tikona — address
my address has been changed202 2'nd floor shrishti apt bhoir wadi birla college road kalyan west
my bill has been not got me till that time so plz send my bill on that address.
Tikona — Cheating customers
Hi Tikona,Am extremely sorry to say that the service provided by you people is very poor. I have opted for XFUL1399 1MBPS plan under SME where my download speed is fluctuating in-between 28 - 60 kb/sec. The same has been reported to your technical team on help line number[protected]. You ppl promised that an SMS will be sent when complaint is received and the same for resolution. Neither of them happened in my case. Called your team 4 times still no action done.
Technical team asked for the MAC id of my nano station provided them the both which is printed on the box and the number written on the box. YOUR TECHNICAL TEAM IS UNABLE TO IDENTIFY WHICH IS ASSIGNED TO MY IP AFTER PROVIDING THE NUMBERS even, which shows the ability of your team.
Called up the area sales manager and raised with him, he didn’t show any interest.
Called up the installation guy the same repeated. Its been 1 week I opted for the connection am facing N NUMBER OF ISSUES. On 15 june it was disconnected completely and I was able to connect only on 16 june again.
TIKONA TEAM IS CHEATING PEOPLE USING THE WORD 4G TECHNOLOGY. WHERE THEY ARE LEAST BOTHERED OF THE BASICS.
g
can everybody please get together to make complaint about tikona's very very poor service and false commitments...
I have been just tired due to their incapability of handling customer's queries. what should i do if i didn't get the service which I wanted. Is there any branch who can resolve such issues.
I have been just tired due to their incapability of handling customer's queries. what should i do if i didn't get the service which I wanted. Is there any branch who can resolve such issues.
I also had the same problem. In my case a whole Group Housing Society seems to have been taken for a ride by Tikona, which promised us that there would be no installation and modem charges. When I got the bill, the installation charges were included. There was also no sign of a payment of Rs 500 I made through cheque that was to be adjusted in two instalments in the initial bills. I am still in correspondence with Tikona about this breach of trust. How people take you for a ride!
Kaypee
Kaypee
hello,
My name is Madhavi Kulkarni from Pune and my user I d is [protected]. I have taken Tikona CB 299 plan on 14/6/2010 by paying 500/- installation charges. It any how worked for 2 days at very slow speed. Thereafter it has not been working and lon-in page is not displayed and shows "internet explore cannot display web-page". Since 19 th June 2010 I have been making complaints to the customer care of Tikona over their Toll free number and I talked to customer care officers viz pooja, Dilip Archin etc and every time they assured that my complaint was forwarded and their engineer would arrive at residence and problem would be resolved shortly. However neither their Engineer has arrived nor the problem is solved. If my problem is not solved immediately I will be constrained to approach consumer forum against Tikona for refund of money and also for damages for the harassment caused to me.
My name is Madhavi Kulkarni from Pune and my user I d is [protected]. I have taken Tikona CB 299 plan on 14/6/2010 by paying 500/- installation charges. It any how worked for 2 days at very slow speed. Thereafter it has not been working and lon-in page is not displayed and shows "internet explore cannot display web-page". Since 19 th June 2010 I have been making complaints to the customer care of Tikona over their Toll free number and I talked to customer care officers viz pooja, Dilip Archin etc and every time they assured that my complaint was forwarded and their engineer would arrive at residence and problem would be resolved shortly. However neither their Engineer has arrived nor the problem is solved. If my problem is not solved immediately I will be constrained to approach consumer forum against Tikona for refund of money and also for damages for the harassment caused to me.
tikona is the worst company to deal with . i have taken 799 plan and the speed that is being given to me is only 159-277 kbps and i have taken the plan for 600kbps .i complained but nobody listens.i have taken connection 7 days ago from today and i'm disconnecting it now .i want to say to everyone that never that it's connection . they only you and your money there service is worst then mtnl's one . i'm sure that if anyone will take it's it will disconnect from it within 10 days.
I am really surprised, what sort of company is this. I am feeling like I am mentally tortured by them.
I want to know how can I take an action against for my sheer harrasment.
I am really surprised, what sort of company is this. I am feeling like I am mentally tortured by them.
I want to know how can I take an action against for my sheer harrasment.
Hi
I am one of the customer who facing common troble. The speed i got it is just i get from my mobile GPRS. ??
Speed at 6 to 10 KBPS by paying much amount??"""
Please help me to solve the speed problem
Prof. M.M.Sharma
Ahmedabad
I am one of the customer who facing common troble. The speed i got it is just i get from my mobile GPRS. ??
Speed at 6 to 10 KBPS by paying much amount??"""
Please help me to solve the speed problem
Prof. M.M.Sharma
Ahmedabad
Please to all those who are thinking of taking Tikona connection: PLEASE DO NOT TAKE THE CONNECTION... I've never seen such a poor service in my life... I registered for Tikona a month back giving 500Rs as a deposit and have not yet got the connection threw... No one is bothered to either return my money or give the connection... PLEASE DON'T MAKE THE MISTAKE OF TAKING THIS CONNECTION...
ur service engginier is not suportting ur valuble custemer, he is not knowing about netwarking system
so pl kindly do the needful THANK YOU ...
so pl kindly do the needful THANK YOU ...
aap ki service therdclass hai service ho jane ke baad fir bandh ho jaata hai paise pure lete ho aur service sahi nahi karte. aise hi fokat ke paise le rahe ho aap ko sharm nahi aa rahi.
Hello,
My name is Harshdeep Sharma, I had a broadband service of tikona with a Billing Account Number:[protected],the sevices of tikona broadband never worked in day time,and i have made a complaint with the tech support dept several times,but got no resolution,i had a 600 kbps plan of which was about Rs 881.30 a month,after promising a speed of 600 kbps i use to get a download speed of 1-2 kbps at the day time,and at night after 1 use to work with a speed of arout 450-500 kbps,which was acceptable.So we use to download at night.
So now if i am using a service,i should get the a constant service thoughout the day,but as i explained above that was not the case with tikona,and was never resolved after writing in to them and after complaining several times,so when the pathetic services reached the peak i decided to cancel the broadband services,and they closed the services after 2 months of my request of the termination of the account,now they are sending me a bill for about Rs. 2800. why should i pay for the services that i have never used?
I told them to settle this for about Rs 1000 or 1200,infact of just using the services just in the non peak hours,which was only used for downloading stuff.Now the executives of tikona broadband has started harassing me for the bill payment,stating that they will make a complain against me in a passport office and some job forums,and they almost abusing in order to get the bill payed.
I am working with IBM and i think Rs 2800 is not a big deal for me,but if i havent used the services and they continued the services after the termination request and thirdly i am using a postpaid services,which should be disconnected after a non payment of one months bill.
So kindly give a resolution for this and i cant take any harassment,from people at tikona.
Regards,
Harshdeep Sharma
[protected]@gmail.com
My name is Harshdeep Sharma, I had a broadband service of tikona with a Billing Account Number:[protected],the sevices of tikona broadband never worked in day time,and i have made a complaint with the tech support dept several times,but got no resolution,i had a 600 kbps plan of which was about Rs 881.30 a month,after promising a speed of 600 kbps i use to get a download speed of 1-2 kbps at the day time,and at night after 1 use to work with a speed of arout 450-500 kbps,which was acceptable.So we use to download at night.
So now if i am using a service,i should get the a constant service thoughout the day,but as i explained above that was not the case with tikona,and was never resolved after writing in to them and after complaining several times,so when the pathetic services reached the peak i decided to cancel the broadband services,and they closed the services after 2 months of my request of the termination of the account,now they are sending me a bill for about Rs. 2800. why should i pay for the services that i have never used?
I told them to settle this for about Rs 1000 or 1200,infact of just using the services just in the non peak hours,which was only used for downloading stuff.Now the executives of tikona broadband has started harassing me for the bill payment,stating that they will make a complain against me in a passport office and some job forums,and they almost abusing in order to get the bill payed.
I am working with IBM and i think Rs 2800 is not a big deal for me,but if i havent used the services and they continued the services after the termination request and thirdly i am using a postpaid services,which should be disconnected after a non payment of one months bill.
So kindly give a resolution for this and i cant take any harassment,from people at tikona.
Regards,
Harshdeep Sharma
[protected]@gmail.com
Very Bad Morning To me
My self virendra mathne i m younger brother of Ravindra Mathne he is the channel partner of TDN frm last six month. I m writting this mail harresment of access point every day.Last four month we had suffering frm major problem with u r each & every dept.so when should i get the proper service reply soon
My self virendra mathne i m younger brother of Ravindra Mathne he is the channel partner of TDN frm last six month. I m writting this mail harresment of access point every day.Last four month we had suffering frm major problem with u r each & every dept.so when should i get the proper service reply soon
tikona
I FEEL VERY WORST RESPONCE FROM TIKONA CUSTOMER CARE.I REGISTERED MY COMPLAINT 3 DAYS BEFORE. BUT NO ACTION HAS BEEN TAKEN. I HAVE SUFFERED MUCH LOSS EVEN THOUGH I CONVEINCE THEM MY AERGENCY. NO RESPONCE HAS BEEN PAID TILL DATE. I HAD VERY BAD EXPERENCE WITH YOUR COMPANY EXPECT PROMISES THEY HAVE DONE NOTHING.
MY ID NO-[protected]
GAURI MULEY
I FEEL VERY WORST RESPONCE FROM TIKONA CUSTOMER CARE.I REGISTERED MY COMPLAINT 3 DAYS BEFORE. BUT NO ACTION HAS BEEN TAKEN. I HAVE SUFFERED MUCH LOSS EVEN THOUGH I CONVEINCE THEM MY AERGENCY. NO RESPONCE HAS BEEN PAID TILL DATE. I HAD VERY BAD EXPERENCE WITH YOUR COMPANY EXPECT PROMISES THEY HAVE DONE NOTHING.
MY ID NO-[protected]
GAURI MULEY
Hi,
My user id is [protected] & I bought Tikona just because they gave a great demo of speed at my place.
I got this connection in May & since then not even a single day it has worked properly. I have raised complaints on numerous occasions & no one has even visited my place. I was a fool that I opted for Tikona & replaced my Airtel connection without any reason.
Following are the Ticket numbers on which nothing has been done as yet & I have been promised that it will be resolved within 12 hours :-
Ticket #[protected],[protected],[protected] with supervisor Mandhar Yadav,[protected] with supervisor Bharti Alhat
This is my final notice to these guys to resolve this issue otherwise I will file a case in consumer court.
My user id is [protected] & I bought Tikona just because they gave a great demo of speed at my place.
I got this connection in May & since then not even a single day it has worked properly. I have raised complaints on numerous occasions & no one has even visited my place. I was a fool that I opted for Tikona & replaced my Airtel connection without any reason.
Following are the Ticket numbers on which nothing has been done as yet & I have been promised that it will be resolved within 12 hours :-
Ticket #[protected],[protected],[protected] with supervisor Mandhar Yadav,[protected] with supervisor Bharti Alhat
This is my final notice to these guys to resolve this issue otherwise I will file a case in consumer court.
user id no [protected] dt.22.07.2010 since two month requesting to resolve the download and upload speed but nothing responce for rectify the problem as plan FUL799.Their are so manyTTno given by the customer care as[protected],[protected].[protected],[protected],[protected],[protected] FOR RESULATION IN24HRS.Several time request to quite me as there have so many company to provide the connection .I AM NOT A DEFAULTER COSTOMER I PAY EACH AND EVRRY MONTH AS BILLING PROVIDE BY YOUR END.PAY BEFORE DATE. I am sure soon people will stop taking this connection. I have never had such bad experience before.
according to me it is the worst services provided in the world...
and if my problem is not overcome as soon as possible i will not hasitate to throw this stuff out of my house...so kindly go through my problem.MANOJ KURMI [protected]
according to me it is the worst services provided in the world...
and if my problem is not overcome as soon as possible i will not hasitate to throw this stuff out of my house...so kindly go through my problem.MANOJ KURMI [protected]
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+91 22 6119 1700 [Non Technical Queries]
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Tikona Wireband — very poor service
id [protected] in name of sudhir. since last 7 months, very poor service has been observed. even the engineer of the said comapny is givinn suggestion for closing it. not a single engineer visit is done out of 100 complaints regarding poor connection. finally it was come to an end & i decided to close it. now even they have not time to take their instruments back. now i mailed them today that in coming 10 days i will sell it to junk dealers.very poor service
sudhir