[Resolved]  Tikona — Slow speed and no help from customer care.

Hi this is manoj kurmi from west bengal kolkata user id no [protected], I subscribed for tikona wireless network and I should tell u guys, this is one of the worse internet service provider in the country. Think hundred times before taking this service because you will scratch your hairs out after using it. Customer service always tell you the same old stories that concern department will take care of the problem but I am afraid weather the so called concern department exist or not. At the end of the day you will come to the same point where you started. Tikona is a basket of problems so what I suggest is, go for some professional and best company that are in the market. they charge you more but the service will be good according to the plan they promise you. At last I have only one thing to say "beware of tikona"Solve my problem otherwise disconnect my line immediately if no i will be not paid your current bill for the month of july 2010 manoj kolkata dated 24/7/2010

Hi All,
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works

If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.

However, I still liked their practice of first disconnecting the connection and then sending the bill.

Please share with your friends
Thanks
Hemant

Hi All,
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works

If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.

However, I still liked their practice of first disconnecting the connection and then sending the bill.

Please share with your friends
Thanks
Hemant

Pathetic Service from TIKONA...Internet Users beware...
Fahim.

tikona brod band name of cheater businesman nd bludyfull service . i ve many20+ time complain to cus care service but i ve not geting one time revert .tikona is open cheatershop
so i can say shut the cheater shop. brodband instal date 12.07.10 but till date date not getting service.

Tikona — DON'T EVER GO FOR TIKONA CONNECTION

TIKONA RESPONSE IS WORST IN TAKING CARE OF CUSTOMER ISSUE.LOGGED A CALL ABOUT 25 DAYS BACK AND STILL NOBODY ATTENDED AND WILL GET A SAME SLOGAN LINE FROM GREAT CUSTOMER CARE THAT " SORRY FOR THE INCONVIENCES " WILL RECEIVE SMS AND ENGG WILL BE ATTENDING CALL BEFORE END OF DAY.IT SEEMS CALL IS CLOSED EACH TIME WITHOUT OUR INTERVENTION. ATLAST ENGG CAME YESTERDAY AND FOUND AP IS DOWN. IT IS SURPRISE TO NOTE,NOBODY AWARE AP IS DOWN FOR SOMANY DAYS. STILL IAM FOLLOWING BEHIND.SURPRISE TO RECEIVE A SMS ON THE BILLING WHERE IAM NOT USED FOR PAST ONE MONTH.

I too have the same roblem..

Tikona — Refund of cheque of Rs.800

Without getting broadband connection account debited for Rs.800 vide cheque no.237156 dated 5/07/2010 .Inspite of various calls not received refund of Rs.800.
Further how can you debit our account without giving us broadband connection.
Hence remit our amount of Rs.800 immediately.

Tikona — BAN Tikona

Its a hopeless Comapny....
I have lost my money even without getting the braodband connection installed...

Just BAN it ....Its a useless and cheating company just eating people's money .Highest corruption ever possible......

Hello Sir,
i have disconnected my tikona connection, but still bill is send to me.plz stop sending the bill & chek my account.

hello friends i m from ahmedabad, gujarat,
i had taken tikona 15 days ago. speed and connectivity is no problem.
speed and connectivity is good but there is a little problem.
i am pro player in counter strike 1.6 and i am playing cs all the day.
but there is a problem in it.
My Friend Maulik Also have tikona connection.
but when we make our own dedicated server, we cant join each other's server.
My Another Friend Vinay Who has a bsnl connection can join my server but maulik cant and i cant join Maulik's Server but Vinay can.
plz help me
my email id is : [protected]@yahoo.com
[protected]@yahoo.com (Find Me On Facebook on this id)
Thank You Help soon...

I too got this connection 2 months back...This the worst ever internet service provider i have ever seen.Day time when i try to connect it never connects..When the sales guys from tikona came to my place and gave me a demo it was very good.The very next day the problem started.Whenever i call customer care, they just give me some complaint number.Sometimes thay call and tell me that they will come to my place, but never turn up.But after two days when i call, the customer care people tell that the problem was already resolved.Whenever i try to log in to my account it gives an error message.Then i thought of paying the money through cheque to the collection executives from tikona.I paid the bill but even after two months the bill is not updated in Tikona's database.But my bank account statement clearly shows the amount deducted in the name of tikona digital networks.I complained about the problem to the customer care.But no action was taken.After this i directly spoke to tikona customer care supervisor one Mr.Karthi.He promised me that the problem will be resolved ASAP.After that whenever i call customercare Mr.Karthi is alway on leave...What a fun..If any one is going for a new internet connection, pls dont opt for TIKONA...You will be trapped by this FRAUD service provider.As the saying goes-SOMETHING IS BETTER THAN NOTHING.BUT In tikona's case i would say ----PLEASE DONT GO FOR THIS (TIKONA) NOTHING.

yes really worst service among all the services so i never saw such a bloody service so don't go anybody to connect tikona while going through this site
thank u

Same Type of experience i faced.After so many complaint given by phone also no use. They said the problem will be solved soon. Finally i sent the following complaint to tikono through email

(I have sent this mail because our internet is too slow today morning. We are not able to open any sites.)

Before few months we took tikona internet connection (Nano). First one month it was working fine. I recommended it to many people. (This was the Great mistake in my life i think)

But after that we got some issues continuously. Many times internet is disconnected for 2 or 3 days. Many times it is too slow.We gave lots of complaints. If you see our history in your database you can understand.

Before two week we had an urgent work. But the internet was not working. I gave complaint and told it is emergency. They said it will be fixed soon. But no use. On the same day i made 4 calls to your customer care number. For three days the internet was not working.

Last week on Friday night onwards we got the same issue. Same Response "We will fix it within 6 hrs. You will get an sms". (But This SMS will not help me. One more thing i didn't get any sms)

Apart from this we have given complaints many times. "We are getting disconnected every time. Its too slow" (You don't have power to listen our speech. At least read it and understand - i[censored] know to read english )

You people are repeating the same dialog every time.
"Sorry for inconvenience." (This sorry will not connect internet.)
"Check your internet options" (Please teach them some other debugging methods. It bores to me!!)
"Within 6 hours your problem will be solved" (Please check your watch. Battery is there or not)
"Our Engg will come and resolve" (Have u recruited any people like that? . R u paying them correctly..? ..If yes..Have you given our correct address?)
"Please Keep your nano station switched ON. We will do online debugging" (Its always switched ON.But what use is there..?)

Apart from this, Best comedy of the year 2010 "We will send you an SMS" --> "DO U PAY YOUR PHONE BILL. I THINK NO. I HAVEN'T GOT ANY SMS"

I have sent this mail because our internet is too slow today morning. We are not able to open any sites.If you can't provide uninterrupted service At least do the following.

"Recruit a person. Train him how to uninstall the nano station. Give our correct address. Order him to uninstall your empty box."

Thanks
Senthil

Tikona — Worst Internet Connection

pphttp://tikona.in/

Dear Customers - Consumers - users of internet services

I know this is not the first complaint against TIKONA and I even can bet on the fact that any one would agree that Tikona Digital Networks - deserves the award of " WORST SERVICE PROVIDERS"

Reason - Do you think I should give.... still yes - I am adding few points here

1. Very slow...sorry ... Slowest Speed... Can you believe how much time It took for logging in to gmail account? Any Guess?

At least 15 minutes that too in html mode... otherwise half an hour or so is normal ...

2. Don't ask me for downloading or so... It was the worst

3. Every now and then... You can not rely on Internet connection - it is not guaranteed that you will get the connection ... if you are lucky enough then you can think of connecting to the internet . otherwise can enjoy increasing your blood pressure

4. Customer Care... They are good at giving you new complaints every day, But don't know if they care - if those complaints are getting addressed or not

5. Technical Support - So called EXECUTIVES ( any undergraduate or recently passed graduate - done some hardware course with half knowledge) person will visit your place and you will have to guide the fellow - how to ping the server or how to check the IP Address and alll ... None of the executives successfully installed Antivirus provided by Tikona or Dialer which is provided with them.
Every time you should expect different person visiting your place for resolving complaint - reason - the earlier fellow must have left the DIRTY JOB

6. Even if you disconnect - you will not be blessed by TIKONA - they will still go on troubling you by sending bills which you are not making use of.

SO BEFORE FILLING UP THE form for connection - Think 1000's of times..

hi

my mother have 50000 THOUSEND RS POLICY MONEY BACK EVERYFIVE

YRS POLICY IN LIC INDIA.(AP)(HYDERABAD )IN HIMATNAGER

BRANCH, MY FATHER WAS BUYING THE MOTHER POLICY HE DEAT

MOTHER DO NOT HAVE ACCOUNT IN HER NAME,

SHE CAN NOT RECIVED MONEY IN 2005 RS 10000.

I WENT TO OFFICE AND I ASKED THEM FOR DETAILS IN 2005 MONEY

BACK WE CAN NOT RECIVED RS 10000.THEY TOULD ME SHE RECIVED

RS 10000 INCHASH IN THE HDFC BANK,

AND THEY TOULD ME WE ARE NEW IN THE BRANCH,

IN 2005 EMPLOYEES ARE TRINFERS IN OTHER BRANCHS,

YOUR MATTER IS VERY OLD.

I ASKED FOR PLS SHOW NAME OR SIGN FOR MY FATHER OR ANY

OTHER PERSON WHO RECIVED MONEY.

THEY GIVEIN ONLY DATE OF INCHASH IN HDFC LAKIPOOL BRANCH

ADDRESS ONLY, YOU FIND THERE.

I WANT DETAILS WHO RECIVED MOUNT RS 10000.

FRIENDS PLS HELP ME IN THIS REGAD. so sorry speling misstake

MY EMAIL [protected]@yahoo.com

Tikona — Complaint Not Resolved Since Last 12 Days

Since last 12 days internet is not getting started and facing lots for problem related to connectivity issue I called various times to customer care but no response. My account ID is [protected], requesting kindly lookinto this on urgent basis and provide proper solution.

Pls find Service issue: -
1) No Network connection (Require Lan crimping).
2) Requested for Nano getway.
3) Requested for Antivirus.
4) Require proper connectivity.
5) Requested for waiver.

Nodal Officer Escalation Docket Number :[protected] & from[protected] i have raised 3 request (docket number[protected] /[protected] but no one turn up for resolving the issue.

Please take it very seriously otherwise disconnect and arrange to take back all connection accessories and arrange to refund the money.

Tikona — Billing issue

Hi, my friend got the tikona with 599 plan, which says unlimited usage, later understandable is the service charges, but there are more to kill us, it also says RECURRING CHARGES which does not show where the money goes, (loooooooooooot )

then he got it connected on 9th of august, he is billed from 8th august and also till 14th august , it is only 6days , he has to pay 704, which is ridiculous, and when asked the billing lady did not know how to speak English also...... pathetic


HOpe some one keeps an eye on all these forgeries ........................

Tikona — SEIZURE OF SERVICES

I am an student.
i installed tikona services on 26/7/10. my user id is [protected]. i paid the installation charges to an tikona registered agent ( mr raja. mob num [protected]. ). the connection was working properly for a few days but it suddenly stopped after 10 days.. when i called the customer support they told me that the amount was not paid. they promised to reactivate the services after 48 hrs. but it didnt happen even after 10 days.

this bloody connection FUL 599 i had got, is down with fever since past 2 weeks. Nobody from TIKONA is bothered to attend to this problem.