Timesdeal.com — Complaint against timesdeal.com

Address:

Haryana

Hi, This is Anil Mittal from Karnal
I did online transaction on timesdeal to buy "Double Recharge" offered by them on 10th May 2012 at 2:00 PM. My order number is TD357360 and My ref No. for hdfc bank is[protected] Online payment gateway transaction got stuck, hence i didn't get deal voucher and timesdeal confirmation, however my bank account got debitted immediately got bank e-mail confirmation as well. I rang timesdeal customer support to register my complain but they did not pick up the phone
I register a complaint with them and they repley by this email "Dear Anil Mittal,
Greetings from timesdeal.com.
Thank you for writing to us. This auto acknowledgement confirms the receipt of your e-mail.
Please find your unique "Ticket Number" for this particular query in the subject line of this mail. We would request you to retain this unique "Ticket Number" for any subsequent interaction with us regarding this query.


We will make every effort to revert to you within 24 hours. However in the interim if you would like to reach us, you may do so by clicking the following link.

Link: http://timesdeal.com/feedback.php?ticket_id=NDMxMzYzNTMxMw==

Warm Regards,
TimesDeal Team"

and i did not recieve deal voucher. I got no response, they didn't stick to the promise of 24 hrs resolution or sending deal voucher after getting my banks debit confirmation. I am still waiting for there response. Could any one help me take decision, if my case stands good chance in consumer court.