[Resolved]  Titan Eye Plus, Rekha Dept Store, Chennai - 17, Tin No: [protected] — poor quality of glasses, frames and workmanship

Address:

Chennai, Tamil Nadu

Kind attention to Mr. S. Ravi Kant, COO- Eyewear Division, Titan Industries Ltd.

Refer: The sale order TCTNo.1547 of Rekha Dept Store, Chennai-17, TIN No: [protected].
Invoice No: BIC0001482 dt 24/07/2010-

Purchased Spectacles of Titan Eye plus brand ignoring the other brands. I chose Titan Eye plus
to invest my hard earned money towards my purchase of Spectacle to my wife aged 63 years.
Any one, if go through the below narrated statement of facts will certainly blame me as I was
wrong to chose Titan Eye plus at Usman Road, T.Nagar. (Near Chennai Silks)

Statement of facts:

1. On 24/07/2010, I purchased a spectacle (Refer: The sale order TCTNo.1547 of Rekha Dept Store,
Chennai-17, TIN No: [protected].-Invoice No: BIC0001482 dt 24/07/2010) from Titan Eye plus show
room/store at Usman Road, T.Nagar. (Near Chennai Silks)

The lenses were found defective (poor workmanship with scratches and at the glass and frame fitting
points) at the time of taking delivery. They took more than three weeks to replace the defective lenses.
When asked for the reason for the delay the concerned staffs said that they do not keep spare lenses
with them and that it would take two to three weeks to receive the lenses from Titan Eye wear division.

Till then my wife suffered without wearing glasses

(2)Again, on 16/03/2001, the frame had broken may be due to the poor quality. It may kindly be
noted that it had been insured and one year warranty was assured from the date of purchase.
A requisition for replacing the defective frame was given along with the defective frames and with
both of the lenses on 19th March 2011. On 11th of April 2011, when I contacted at Titan Eye plus
show room/store at Usman Road, T.Nagar. (Near Chennai Silks) over phone for the readiness of the
spectacles, I was so shocked to hear that the spectacles were not ready and that they were yet to
receive the frame from the HO, Titan Eye wear division. Also said that he will send a reminder mail
to the HOS. He also said that it may take five or six days more to receive the frame.

Kindly note that my wife is suffering without proper vision for want of spectacles From 19/03/2011
Doesn’n the delay and deviation from the commitments of Titan Eye plus to the customers deserve
Legal action under consumer Protection Act to claim compensation for the physical sufferings and
The related losses?

May I request for your immediate response

N.R.Krishna Mohan.

Mobile phone no:[protected]