[Resolved] Titan Gift Card — REDEMPTION OF CARS BY DEALER | |||
I had gift cards of TITAN Watches complimented by Axis Bank. I presented the card to the TITAN WOELD at Maninagar against my purchase.After swiping the card 2-3 times the dealer said there is zero balance in the card. The lady manager at the stores abused me like something and i felt too much insulting while there were many customers at stores. I paid cash for my purchases and left the shop. I complained at TITAN Customer Care. Within 3-4 days i got the statement of my card that showed the card was swiped by the dealer itself for Rs. 500/-. The dealer says he is not aware and if it has happend it could be by mistake and I need to contact TITAN for settlement of the issue. I put a mail to customer care again giving my address also to refund the money at my home which is very close to TITAN WORLD shop. There has been no response to my mail. And the dealer says, that i have to call customer care only, for all resolution.' I need to serve a legal notice and a file a fraud case against this shop. Please help and guide to punish such persons. Thanks AMIT SHARMA Was this information helpful? | |||
Oct 4, 2018 Complaint marked as Resolved Verified Support Sep 02, 2018 Titan Company Customer Care's response Dear Amit, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Customercare care is bad dont have resolution
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve