Tradus — amount is debited without product delivered

Address:

Bangalore, Karnataka

Please find below mail recd from Tradus but til today the keep asking some details but i have provided all relevant bank details

Hi Senthil,
Thank you for choosing Tradus.in as your premier online shopping mall.
It seems that you were trying to shop on Tradus.in but for reason beyond our control we have not received any confirmation from your bank regarding the payment against the order ID 2115081. In case you have been charged, your entire order amount will be refunded in next 10 working days.
We apologize for the inconvenience caused to you.
In case you have any feedback or query, please feel free to write in to us through the feedback tab on our home page www.tradus.in
If you wish to pass on a feedback regarding my service, kindly click on the following link:
http://www.surveymonkey.com/s/FTXMB6L

Please contact me for further assistance.
Regards,
Naresh,
Customer Care Executive,
Tradus Customer Care Team
www.Tradus.in