[Resolved]  Tradus — Fraudulent company - Sells different product and displays different one!

Hi,

Thank you for bringing this to our notice through this forum.

Our sincere apologies for any inconvenience caused due to the incorrect product delivery

We have investigated this issue on our end and found that our CS Team had taken immediate action as soon as this was highlighted to us.

Further we had also called you and send out a mail to inform you about the required from your side - you response is eagerly awaited from our side and we would love to hear from you.

Once we receive the requested from your side we will positively resolve the issue. We will either hand over the desired product to you or refund you the entire amount.

Once again, please reply to our mail to expedite the resolution.

Mail that had been send to you:
( your phone number has been masked as on the public forum )

"Hi Krishan,

Thank you for choosing tradus.in

Order Id: 2193060 & 2193153

Product: ' Vox V11 Dual Sim Mobile Phone '

Please accept our sincere apologies for the inconvenience caused.

It was a pleasure talking to you over the phone ( 98XXXXXX87).

As discussed please send us the snapshot of the product you have received with the snapshot of the received invoice.

Once we receive the requested information we will do the needful required.

Please send the requested information within 2 days.

We value your association with tradus.in

In case you require further assistance please contact me, I will be glad to assist you once again"

Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team

Amit,

We have already sent you the snapshot and other details, but you are only promising us that your company "will do the needful", after reading what others have experienced and the experince we have had of getting a wrong product delivered is there any assurance on us either getting our money or the original product we ordered? Can you give us a written note on how long will it take to resolve with dates and other details??? so if not resolved within the time frame we will definately approach the court!


Some of your customers here have not even had a refund or any product delivered and they have been chasing you guys with emails for their own money?? There is no number one can reach you guys, the emails are replied after weeks??

How would you suggest we trust you guys to refund our money or get the original product delivered after "such a GOOD experience!!" us or other common man who has suffered buying from you???

IS this the biggest scam website online???????? a month ago I was assured a refund, and today after a month when I recieved my statement there has only been one refund!!! how can u guys steal anyone's money, am fed of asking for my money again and again!!! if this dsnt get resolved in 24-48 hrs am definately going ahead leagally! I have all the evidence to prove my case, not to mention the number of emails that have been put to you guys asking for a refund, the amount of time and level of harassment that has been caused by you guys is unbelievable!!!

The people working as Customer Care Executives, in fact, do not work to care for the customers...they are busy proving the customers wrong...

Cancellation of orders

I ordered case for mobile phone. I'm trying to cancel my order because it is of poor quality . but they dont provide option for that

I have received partial order

I have ordered two items. But I have received only one item. The sub order id is 12230532_01.