[Resolved]  Tradus — Delivering wrong products & No customer service response

Address:

Andhra Pradesh

This is with regards to your order for Signoraware Lunch n Outdoor Kit Lunch (With insulated bag)-530 against the Item ID - 2713762.
I was not satisfied with the product size and shape.
When I queried about the returning of product, the customer service says it cannot be returned as the package has been opened.
It is not an electronic or gift item, its a lunch box..and it cannot be used if its known that it is of no use.
The Customer service is very lame and they only talk about policies and regrets which they don't really care about.

PRODUCT 2: I ordered a SIZE 10 shoe and I instead got a SIZE 6.
There was no response for more than a week, after multiple mails, there is still no action.
I wanted to gift it to somebody and now time has passed by and it is again of no use even if i will get an exchange which I don't see happening.
attached photograph proofs of wrong delivery

DO NOT PURCHASE GOOD FROM TRADUS.IN or ibibo.com both are same.