[Resolved]  Tradus — Duplicate Product Delivery

Address:

Hyderabad, Andhra Pradesh

Hi.
I ordered an item New Feel Sneakers(Shoes) in tradus.in against Item Id - 2611714 on
[protected].I received my goods on[protected]. But the product what i ordered is entirely different.
I received a call from tradus people from number [protected] on[protected] that they have sent me a duplicate product.
They told me that they will send me actual product with in 7-10 working days
Again they messaged me on[protected] that the replacement is not possible and whether they can initiate the entire amount back to my account.
I replied you can refund back the total amount back to my account.
Till now i didn't get any update from tradus team whether the amount refund is in process or the replacement is going on.