Tradus — I have not received the order for last one month

Address:

Gurgaon, Haryana

This is to bring into your notice that I have ordered a mobile (HTC ONE X 32 GB with 1.5 GHz Quad core processor) from Tradus.com via seller Bumper_Sales on 24th July 2013. Tradus Order no.: 10096563 and sub_order no. 10096563_01. But I received a different mobile (HTC ONE XL with 1.5 GHz dual core processor) that too in a packet of HTC ONE X on 2nd August 2013. But the issue lies here, when I returned the product back to the seller as per his advice, then even after more than 2 weeks of the receipt of the product back, the seller has not dispatched the correct order. The product is received by seller on 7th August. Following are shipping status updates of return shipment by me : Waybill Number : [protected] [protected][protected]----- Pickup Date : 07 August 2013 From : BHUBANESWAR To : MUMBAI Status : SHIPMENT DELIVERED Date of Delivery : 09 August 2013 Time of Delivery : 12:43 Recipient : CO STAMP I am trying to follow up by sending more than a dozen mails to tradus since then but am getting no valid update. I am now fed up of following up with the tradus team, but no one is giving me any update on to when I would get my refund as they are not able to send the product.