| Address: | Mumbai City, Maharashtra |
I placed two orders from Tradus.in on 30/04/2011 vide
Transaction ID 1574483 Order Date: 30 Apr 2011 Total Price: 1,998.00.
Transaction ID: 1570308 Order Date: 27 Apr 2011 Total Price: 449.00.
The goods were late for delivery in the first place so 1 followed up them on
07/05/2011, 09/05/2011, 11/05/2011 & 14/05/2011. Each time the response was after 24 hours and the reply was the same - "This is being investigated by our special team.
After a lot of tussle and feedbacks, order 1570308 was ready to be delivered but I did not accept the delivery as it was late and I had asked them to cancel my order as the good were not actually dispatched. The one thing here is that -
- the order on the website mentioned "GOODS DISPATCHED", however the tradus customer care mentioned that this was still with the vendor and would be delivered shortly. So they are purely cheating the customers here, if GOODS are DISPATCHED the order cannot be cancelled!
Again, order 1574483 was delivered and I accepted it. This time it was a different story. The qty mentioned on the order, invoice and price was for 2 quantities of the product. But to my SURPRISE there was only one quantity in the package. I immediately highlighted the same to the delivery boy from ARAMEX for Delivery note # [protected]/06-05. Worst was that I had to pay the full amount as thats what the invoice said. He simply said that his responsibility ended at delivery and cash collection. I contacted the customer care team the day itself but once again their "special team" is investigating the issue. They are still investigating the issue and have no clue whats happening. HOW DOES THAT MAKE THEM A "SPECIAL TEAM"!!
Since this has happened I have lost my trust in this website and what they say and have vowed not to recommend this site to anyone. Additionally, I will start a facebook page as well where people register their complaints with the site. I am ready to file a formal complaint with the Consumer Forum by 19/05/2011 if no solution is received on the same. Can anyone help me with the procedure please? Was this information helpful? | 
In my case I placed an order for a Belking iPad stand. After 10 days I get a mail saying they are refunding the money as they are out of stock. The money got refunded after 7 days. Again I receive a mail saying the item is in stock again and for me to place another order. I do this and make the payment and once again I have received a mail today saying the product is out of stock.
Should anyone care to see the chain of correspondence then please ask me.