Tradus Online Shopping — Received a used watch

Address:

West Delhi, Delhi

Order No: 1103776

Item Id Product Price shipping
136616 Fastrack Essentials 1230SM01 1865


Above is the detail of my order. I received the shipment but I am unsatisfied with the product as it seems to be "used one". I had bought the same watch for my brother but since at the showroom they did not had the color of my choice so I opted to buy it online. Now, I see that the watch I bought a month back, its chain is still harder than the watch I bought online via "Tradus" as well at has an old look on it.

Actually, at first I was facing problem in delay of shipment and when I got it it seems that this is the used one.

Is there any any place where I can verify that whether this is used or new and if it is new than why its chain is so loose and why not its chain is covered with plastic lamination as in new.

Can anyone suggest me as to what to do with this.